Director of Operations – Multi-Unit Restaurant Group

Overview:
We’re looking for a passionate and experienced Director of Operations to lead and scale operations across our three dynamic restaurants in the Buffalo area. This role is perfect for someone who thrives on driving results, building strong teams, and delivering exceptional guest experiences.

Key Responsibilities:

• Oversee daily operations for all three restaurant locations, ensuring consistency and excellence.
• Manage and develop location General Managers and support staff.
• Implement and refine operational systems, processes, and best practices.
• Analyze performance metrics (sales, labor, food costs, customer satisfaction) to identify growth opportunities.
• Lead hiring, training, and retention strategies in partnership with HR.
• Ensure compliance with health, safety, and labor regulations.
• Collaborate with ownership on strategic planning and expansion initiatives.
• Maintain a strong presence in each location and foster a culture of accountability and hospitality.

Requirements:

• 5 years of multi-unit restaurant management experience (Director level preferred).
• Proven leadership and team development skills.
• Strong financial acumen—able to interpret P&Ls, budgeting, forecasting.
• Hands-on, solutions-oriented mindset with excellent communication skills.
• Experience implementing systems (inventory, scheduling, training, etc.).
• Ability to work flexible hours, including evenings and weekends as needed.
• Passion for food, service, and team success.

What We Offer:

• Competitive salary with performance-based bonuses
• Health and wellness benefits
• Paid time off
• Opportunities for growth within a fast-moving, community-driven company
• A chance to shape the future of a growing brand!

Job Type: Full-time

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• Employee discount

Work Location: In person

Salary : $75,000 - $120,000