Business Systems Analyst 1/Trainee

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of a Business Systems Analyst 2, SG-23, the Business Systems Analyst 1 is responsible for assisting management in analyzing administrative, information technology, and managerial issues hindering the effective and efficient operation of the organizational units and the Agency’s mission and assist with identifying solutions for these issues. The duties of this position include, but are not limited to the following: • Function as a liaison between OVS, Office of Information Technology Services (ITS), its claims processing application vendor, and other state agencies that share connectivity with OVS systems. • Provide end user support for the Victim Services Portal (VSP), including but not limited to updating, modifying, and deleting accounts; triaging user account issues and submitting incident tickets to ITS; and providing training and technical assistance to end users. • Develop and update business process workflow documents. • Develop business requirements for claims processing application.• Coordinate user acceptance testing following updates to the core claims processing application, the agency’s SharePoint site, and other agency systems as needed. • Work with senior management on specialized projects which may involve business process changes. • Perform business analysis functions for new projects and develop project requirements. • Use SQL to query the agency’s claims database to produce regular and ad hoc reports. • Update policies and procedures that pertain to the core claims processing application.• Identify and document the scope of business process changes or enhancements required based on changes to federal, state, or local laws, statutes, and regulations. • Perform other duties as assigned.

The minimum qualifications required for this vacancy. Minimum Qualifications Minimum Qualifications: NON-COMPETITIVE MINIMUM QUALIFICATIONS: Business Systems Analyst Trainee 1, NS: A bachelor's degree.* Advanced placement to the trainee 2 or journey level may be possible depending on education and experience and subject to agency approval.*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.NY HELPSThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.COMPETITIVE MINIMUM QUALIFICATIONS: Business Systems Analyst 1, SG-18: Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-16 or higher and otherwise eligible for transfer under Civil Service Law.Business Systems Analyst Trainee 1, NS: Reachable on the current eligible list; OR Permanent service in this title or one year of permanent competitive or 55b/c service in a title SG-11 or higher and otherwise eligible for transfer under Civil Service Law. You may be eligible for 70.4 transfer to the Trainee 1 level if you have served one year of permanent competitive or 55b/c service in a title allocated to SG-11 or higher, a bachelor’s degree or higher AND a passing score on a current or previous PCO or PATT exam.Candidates eligible for 55b/c appointment with a bachelor’s degree or higher are encouraged to apply.

Additional comments regarding the vacancy. Additional Comments Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, Inclusion, and Accessibility Unit at DEIA@dcjs.ny.gov or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.