Inside Sales Associate

Job Summary:

The Inside Salesperson will assist customers with purchasing merchandise at the counter. They will coordinate with the patron, management, and warehouse personnel to facilitate and complete orders in a timely fashion. They aim to provide superior service to our customer base and identify opportunities for add-on sales. This position will receive training on company processes and industry-specific knowledge. 

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greetings and interacting with customers.
• Consults with customers to understand their needs and preferences related to the merchandise.
• Partners with experienced technical service advisors or experienced staff to explain merchandise to help the customer select the best options suitable for the customer’s needs.
• Answers customer questions or escalates the question to the appropriate staff.
• Retrieves merchandise from the sales floor, stock room, or other inventory locations and places special orders. Help to stock products as needed.
• Collects payment using the store point of sale system and processes returns and exchanges.
• Performs other duties as assigned.

Essential Skills/Abilities: 

• Outstanding communication and customer service skills.
• Excellent active listening skills.
• First-rate data entry and computer skills 
• Ability to anticipate customers’ needs.
• Ability to operate or quickly learn the store’s point-of-sale system.
• Willingness to learn about HVAC products.

Education and Experience:

• High school diploma or equivalent preferred.
• Previous HVAC install and service experience preferred.
• Experience in a front-counter sales environment is a plus. 
• On-the-job training provided.

Physical Requirements & Work Environment:

• Frequently lift up to 50 pounds and adjust body position to bend, stoop, stand, walk, turn, pivot, and stand for long periods.
• Ability to assess weights and judge distances and heights.
• Must have good balance and eye-hand-foot coordination.
• Work is performed in a non-temperature-controlled warehouse environment, with exposure to temperature variations and inside our showroom which is air conditioned.
• Regular exposure to moving machinery and equipment.
• Frequent use of ladders is required to complete assigned work.
• Must be comfortable working in a fast-paced environment with changing priorities.

Compensation & Benefits:

Victor Distributing Company offers a comprehensive benefits package, including:

• Competitive salary with performance-based incentives
• Medical, Dental, and Vision Insurance Options
• Health Savings Account (HSA)
• Free Life and AD&D Insurance Policy
• PTO Policy
• 401(k) Retirement Savings Plan with Company Match
• Potential Profit Sharing and Performance Bonuses
• Employee Discounts through ADP’s LifeMart
• Tuition Reimbursement Program
• Paid Volunteer Opportunities
• Paid Holidays
• Company-sponsored events, including luncheons, sports tickets, and more (as available)

Company Mission:

At Victor Distributing Company, we are dedicated to building strong partnerships with our customers, vendors, and employees. Our goal is to continuously enhance the ease and efficiency of doing business while exceeding industry standards. We strive to deliver top-quality products and services, ensuring that our customers can perform their jobs better and with greater success. As an integral part of our team, you contribute to our mission of being "Partners in Profit" for all we serve.

Equal Employment Opportunity Statement:

Victor Distributing Company is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Our policy applies to all aspects of employment, including recruitment, hiring, training, promotion, termination, and compensation.

Victor Distributing Company is committed to full inclusion and providing reasonable accommodations for individuals with disabilities. If you require accommodations to participate in the job application or interview process, perform essential job functions, or receive other employment benefits, don't hesitate to contact the Human Resources Office at (727) 280-0531 or jsaldivar@victordist.com.

At-Will Employment Clause:

Employment at Victor Distributing Company is on an at-will basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without notice and with or without cause, in compliance with applicable laws. No employee, manager, or representative of the company has the authority to alter the at-will nature of employment unless expressly agreed to in a written contract signed by the company's President.

Why Join Us?

If you're passionate about inside sales, enjoy working in a team-oriented environment, and are eager to grow within the dynamic HVAC industry, we invite you to apply and become part of the Victor Distributing Team!