What are the responsibilities and job description for the Student Worker - Help Desk - Technology Services position at Victoria College?
JOB
The Technology Department is recruiting for a part time student worker. This position works to logistically support the Help Desk Coordinator and Help Desk Support Specialist. The Help Desk Student Worker assists in providing technical support for academic and administrative computing along with assisting Technology Services Help Desk.
EXAMPLE OF DUTIES
Provides excellent customer service to Victoria College students, faculty and staff.Assist with performing office duties such as answering phones, transferring calls, picking up and delivering equipment, stocking paper in campus computer lab printers.Assists in providing troubleshooting assistance to faculty, students and staff regarding various technology related problems via phone or walk-ins.Assists in tracking department technology equipment (laptops, hotspots) by checking them in and out and assists in reporting information pertaining to their use.Other duties as assigned.
SUPPLEMENTAL INFORMATION
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle controls, key pads, etc. Will be required to sit and reach with hands and arms as well as, sit, stand and walk. The employee must frequently lift and/or move up to 15 pounds while loading office supplies and paper. Specific vision abilities required include close vision, some color vision, and the ability to adjust focus from documents to computer screen. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate.
The Technology Department is recruiting for a part time student worker. This position works to logistically support the Help Desk Coordinator and Help Desk Support Specialist. The Help Desk Student Worker assists in providing technical support for academic and administrative computing along with assisting Technology Services Help Desk.
EXAMPLE OF DUTIES
Provides excellent customer service to Victoria College students, faculty and staff.Assist with performing office duties such as answering phones, transferring calls, picking up and delivering equipment, stocking paper in campus computer lab printers.Assists in providing troubleshooting assistance to faculty, students and staff regarding various technology related problems via phone or walk-ins.Assists in tracking department technology equipment (laptops, hotspots) by checking them in and out and assists in reporting information pertaining to their use.Other duties as assigned.
SUPPLEMENTAL INFORMATION
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle controls, key pads, etc. Will be required to sit and reach with hands and arms as well as, sit, stand and walk. The employee must frequently lift and/or move up to 15 pounds while loading office supplies and paper. Specific vision abilities required include close vision, some color vision, and the ability to adjust focus from documents to computer screen. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate.
