What are the responsibilities and job description for the IT Help Desk Technician position at Wisenbaker Builder Services, Inc.?
Job Purpose:
We believe in taking care of our people, offering competitive pay, profit sharing, health benefits, retirement plans, paid time off, and growth opportunities. At Wisenbaker, your success matters, and we’re committed to helping you build a rewarding career.
Job Type: Full-Time
We are looking for an IT Desktop Support Analyst to provide technical assistance to our internal employees. You'll work closely with our team members to ensure their technological needs are met.
We are seeking a collaborative and self-motivated individual who is comfortable working both independently and as part of a team. You will be responsible for assisting colleagues with projects and initiatives. Your strong problem-solving abilities and commitment to innovative solutions will be invaluable in ensuring the smooth operation of our IT systems and supporting the productivity of our internal users.
Primary Duties & Responsibilities:
- Diagnose and resolve user-reported computer and software issues.
- Assist staff via phone, email, and in-person support.
- Install and configure new software and hardware on user computers.
- Maintain accurate records of service requests and solutions.
- Manage user accounts and enforce security protocols.
- Perform regular maintenance tasks on computer systems.
- Escalate complex problems to senior IT staff when necessary.
- Minimum 2 years of experience in a technical support role.
- Strong understanding of Windows operating systems (Linux experience a plus!).
- Proven ability to troubleshoot hardware and software problems.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Proficiency in Microsoft Office Suite.
- A or equivalent certification preferred.
Wisenbaker Builder Services is a family-owned industry leader in stylish, on-trend interior finishes for residential builders. As one of the nation’s largest providers of flooring, cabinets, countertops, and window coverings, we take pride in delivering quality craftsmanship and exceptional service. Recognized as a Great Place to Work in 2024, we foster a collaborative and innovative environment where our team thrives.
We believe in taking care of our people, offering competitive pay, profit sharing, health benefits, retirement plans, paid time off, and growth opportunities. At Wisenbaker, your success matters, and we’re committed to helping you build a rewarding career.
