What are the responsibilities and job description for the Ticket Operations Content Specialist Job at Victory Live in Atlanta position at Victory Live?
Job Description
Job Description
ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.
THE POSITION
In this position, the incumbent will be responsible for proactively building and managing the event catalog as well as meeting the day-to-day needs of our clients, including answering questions and fulfilling requests. Representatives are able to monitor and maintain the Ticket Evolution Catalog in a timely and accurate manner.
This role combines elements of customer service, advocacy, and inventory management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment.
THE PLAN
Everyone has a part to play
- Designing and maintaining seating charts
- Monitoring schedule / on-sales and other announcements for event creation
- Supporting Ticket Mapping and alerts
- Prioritizing and responding to emails and phone calls in a fast-paced environment
- Assisting our Clients with a variety of requests, including researching and resolving common issues
- Escalating requests to other departments (and individuals) as needed
- Build sustainable, trusting relationships with our Clients through open and interactive communication
- Following up on client requests to reach satisfactory resolution
- Quick and capable use of software to complete client requests
- Collaborating with peers across all departments to improve the overall Member experience
- Meeting or exceeding department standards for quality of service
- Perform any and all other functions requested by direct managers
Requirements
What we’re looking for
Ability to demonstrate judgment and discretion regarding interpersonal relationships
Experience in sports, entertainment and / or affiliate / loyalty programs a plus
Problem-solving, research, and analytical skills
Proficiency in Microsoft Office and Google Workspace applications
Proficient computer / keyboarding skills
Position Type / Expected Work Hours
Full-time in office position, working nights and weekends as scheduled.
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.
Powered by JazzHR
8zVSMUTm37
