Supv, Care Management

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Supervisor will be responsible for day to day supervision and coordination of service provision for a multidisciplinary team. Responsibilities include daily monitoring of process effectiveness and outcomes, service delivery, and support of care management and clinical services to patients and families. The Supervisor will also participate in provision of care and service delivery a portion of the time and assist with overall operations of the division / department.

Responsibilities

• Responsible for the day to day coordination of services including provision of care, service delivery and quality.
• Coordinates age specific quality care by utilizing advanced and specialty focused clinical skills, expert clinical knowledge, and effective management of resources.
• Ensures standards of care are followed and documented.
• Leads and participates in quality monitoring, clinical record reviews, observations, quality improvement, regulatory, compliance activities, and audits to assure evidence based practices are followed.
• Ensures available, cost-effective resources for provision of patient care services, manages staff to volume.
• Leads interviews, selection, onboarding and training of new staff.
• Oversees scheduling, productivity management, and time approvals.
• Holds staff accountable for job responsibilities, productivity and outcome measures, and adherence to policies and procedures.

Minimum Requirements

Other Information