What are the responsibilities and job description for the IT Support Engineer position at Vident Asset Management?
Vident Asset Management, LLC is looking for an IT Support Engineer to join our team. This position will be located at our Alpharetta, GA headquarters. The IT Support Engineer reports to the Director of IT and works closely with Vident’s dynamic trading and portfolio management teams in multiple locations.
Who we are:
Vident Asset Management is a specialized exposure and solutions provider partnering with clients to help them assess new opportunities and bring their investment ideas to life. Founded in 2013, Vident boasts a unique portfolio of ETFs, serves as a trusted sub-advisor within the ETF industry, specializes in crafting bespoke indexes and models, and supports a robust SMA platform. We traditionally partner with institutional investors, asset managers, and the wealth management firms to Bring Investment Ideas to Life
What you’ll do:
- Support specialist providing technical support to remote and on-site staff. This includes supporting the high availability and security needs for our regulated advisory business.
- Maintain and support users on Vident’s Microsoft 365 platform and other critical cloud services in Azure, Salesforce, Dropbox, Orion, and Bloomberg. You will administer Exchange, SharePoint, Entra, Intune, Teams, and OneDrive services. You will deploy, maintain and engineer software and configuration delivery using Intune.
- System administrator of company hardware including staff laptops, virtual servers, and mobile devices. Engineer trading systems and implement configuration changes and hardware lifecycles.
- System administrator of Alpharetta internal network, including firewalls, switches, and data circuits. Also oversee support and configuration of office equipment such as video conferencing, printers, and scanners.
- Work alongside Outsourced IT providers and cloud services providers to deliver advanced security and managed software services.
- Other responsibilities as assigned by manager
What you have:
- Helpdesk or other technical support experience, preferably personalized service experiences.
- Engineering or administration experience with Microsoft Office 365 services and tools.
- Experience with Microsoft Azure virtual networks and machine configurations
- Demonstrated knowledge of information security and security principles.
- Salesforce administration experience preferred.
- Ability to multi-task and prioritize while producing high-quality work in a fast-paced environment
- Keen attention to detail
- Ability to discreetly handle confidential data
- Ability to make independent judgments and decisions
- Strong communication skills, both verbal and written, with ability to organize and express thoughts clearly and concisely
- Aptitude for, and enjoyment of, supporting others with excellence and respect
- Strong organizational skills and proactive planning, ability to respond to urgent requests
- Ability to work efficiently with minimal supervision
- Aptitude and passion for learning new things quickly with a strong work ethic in a dynamic environment
- Align with Vident Core Values: Inspired Collaboration, Honor & Authenticity, Intellectual Curiosity, Exceptional Performance and Inclusion & Humility
Education and/or Experience:
- Bachelor's degree preferred or 10 years work experience
- Financial Services experience is a plus
- 5-10 years experience required. Do not apply without proven experience.
Certificates/Licenses/Registrations:
- CISSP is a plus
What we offer:
- PTO plus 13 paid holidays
- Flexible Working Benefits
- Daily Paid Lunch for Onsite Employees
- Onsite Gym Discount
- Medical, Dental, Vision
- EAP and Telehealth with Mental Health Support
- Short and Long Term Disability
- SIMPLE IRA with up to 3% Match
