Dual Rate Table Games Dealer/Supervisor Table Games II

General Summary

Responsible for dealing and controlling assigned card games accurately in accordance with department and company policies and standing operating procedures, and gaming regulations.

CORE SCOPE OF POSITION

• Deals and controls assigns game.
• Performs proper calculation of winnings and provides accurate payout to guests.
• Performs maintenance and upkeep of all gaming tables and equipment when required.
• Creates an engaging positive atmosphere at the table. Encourages play when appropriate during dead game.
• Assists guests needs, including selling chips, service requests, game questions/inquiries, request for a Floor Supervisor, and questions regarding casino wide activities.
• Works with Floor Supervisors to inform them of any information pertinent to the table such as action on the table, buy-ins, guest needs, and any suspicious activity.
• Accepts table assignments and assists supervisors where needed.
• Reads any departmental memos and stays current on any casino or departmental policy or procedure changes.
• Notifies management of any suspicious or unusual activity and/or transactions in a timely manner.
• Attends all schedule team member meetings and trainings such as annual Title 31, Guest Service Standards, and any other classes/meetings required by the company.
• Maintains knowledge of and promotes company services and player's club program.
• Follows company and departmental policies and standard operating procedures.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs other duties as assigned.
  
  

STYLE SERVICE COMMITMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.
  
  

SUPERVISION

• Provides supervision when in the role as Dual Rate Supervisor.
  
  

Required Skills

KNOWLEDGE AND SKILLS

• Thorough knowledge of Blackjack, Double Deck Pitch, Pai Gow, Baccarat, Rouette, Craps, and Carnival games.
• Excellent verbal and interpersonal communication skills.
• Strong guest service skills.
• Ability to pay close attention to detail, multitask, and manage time.
• Ability to maintain high level of confidentiality.
• Ability to work in a high pressure, deadline oriented, and fast paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
  
  

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or GED preferred.
• Must pass audition for specified games per Viejas business needs.
  
  

Experience

• 2 or more years of experience dealing two or more games.
• Experience dealing craps and/or roulette games preferred.