What are the responsibilities and job description for the Guest Service Agent - Valet Driver position at Viejas Casino & Resort?
About This Role
The Valet Driver role at Viejas Casino & Resort offers an exciting opportunity to work in a fast-paced environment where attention to detail and excellent communication skills are essential. Our ideal candidate is a friendly, approachable individual who thrives in a team setting and is committed to delivering exceptional guest experiences.
- Parking and Retrieval: Safely park and retrieve guest vehicles, adhering to established protocols to prevent damage or scratches.
- Customer Interactions: Provide warm greetings, offer directions, and address guest needs and concerns with a positive attitude.
- Radio Communications: Maintain regular contact with base station and fellow drivers via radio to ensure seamless coordination and efficient operations.
- Cart Operations: Operate and maintain carts for transporting staff and equipment between parking lots.
- Traffic Management: Ensure fire lanes remain clear and manage traffic flow safely.
- Culture and Knowledge: Familiarize yourself with property amenities, services, operating hours, and local attractions to offer insightful recommendations to guests.
What We're Looking For
- Education: High school diploma or equivalent desired.
- Experience: Minimum 1 year of driving experience and relevant guest service background.
- Skills: Self-motivation, effective communication, and adaptability in a dynamic environment.
