Promotion & Events Supervisor

General Summary

The Promotions and Events Supervisor is responsible for executing the coordination of promotions/events within the Casino Marketing Department and providing supervisory assistance to the Promotions and Events Manager to include planning, scheduling and coordinating work of the staff. He/she will participate in the creation and implementation of on-floor activities including special events, promotional giveaways, contests and interviews.

CORE SCOPE OF POSITION

• Assists in the creation, implementation and coordination of on-floor promotions, giveaways, contests, VIP events, and general marketing events as assigned by the Promotions and Events Manager. Includes understanding of how to construct promotions in the Casino Management System (CMS).
• Executes functional or departmental strategy to achieve key business objectives in area of responsibility.
• Plans and implements procedures and systems to maximize operating efficiency.
• Participates in the creation and planning of yearly promotions/events, including the budget and overall scope.
• Works with the Promotions and Events Manager to supervise the promotions and events team to include the scheduling and coordination of work assignments.
• Monitors staff and coaches for any performance issues.
• Observes, trains, coaches and documents team members’ guest service and technical performance.
• Assists in the timely and effective dissemination of communication to casino operations of all campaigns, promotions, events and other pertinent information.
• Works with contracted agencies, inside signage department, purchasing department and other departments as needed to provide signage, collateral, gifts, food, decorations, etc., for all events and promotions.
• Coordinates with Gaming Commission and Surveillance for approval of all promotions, events and related arrangements.
• Works with Table Games, Poker, Bingo, Food and Beverage and Slot staff to provide appropriate promotions and support for each individual area.
• Works closely with Database Marketing to project and then monitor event performance.
• Works closely with management to ensure all events are conducted as stated in the official approved write-up.
• Ensures proper execution of all internal/external promotions and events.
• Oversees the implementation of operational policies and procedures for the team, including promoting effective guest relations.
• Understands and assists in managing the budget for the Events and Promotions team.
• Reviews performance data to monitor and measure productivity, goal progress and activity levels.
• Ensures expenditures stay within budget limitations and identifies areas in which expense reduction can be made if required.
• Prepares reports and works on special projects to support initiatives and directives from management.
• Partners and works with other departments to ensure efficient transactions, excellent guest service and motivated team members.
• Maintains ongoing, open and positive communication with management and outside sources.
• Complies with and enforces standard operating procedures and applicable governmental laws and regulations.
• Ensures a clean, safe, hazard-free work environment is maintained.
• Performs all related and compatible duties as assigned.
  
  

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

LEADERSHIP

• Is a role model of the Viejas’s service culture.
• Leads by example and creates strong morale and engagement in his/her team.
• Communicates company and departmental goals and fosters open communication across the department.
• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
• Manages conflict effectively; listens and assesses situations; takes action to resolve.
  
  

INTERACTION

• Frequently interacts with subordinate supervisors, customers and/ or functional peer managers, normally involving matters between functional areas, other divisions or units, or customers.
• Often must lead a cooperative effort among members of a project team.
  
  

SUPERVISION

• Supervises as needed the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
  
  

Required Skills

KNOWLEDGE AND SKILLS

• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Excellent verbal, written and interpersonal communication skills.
• Strong planning, organizational and managerial skills.
• Demonstrate strong motivational commitment to the organization.
• Organized, self-motivated, goal-oriented and values teamwork.
• Working knowledge of Outlook, Word and Excel software programs.
• Ability to prepare standard reports and documents.
• Ability to multitask and work in a fast-paced environment.
• Ability to adjust to and manage change effectively.
• Ability to work in a high pressure environment.
• Must be dependable, timely and have high attention to detail.
• Must be flexible to work different shifts, evenings and holidays.
  
  

Required Experience

EDUCATION/CERTIFICATION

• Bachelor's degree in marketing, business administration or related area and three years of related experience OR the equivalent combination of education/experience.
  
  

Experience

• 5 years of related experience and/or training.
• Management/leadership experience required.