Slot Technician

GENERAL SUMMARY

The Slot Technician is responsible for the repair and maintenance of all slot related equipment including slot machines and components, on floor slot monitoring systems, on floor ticket printer accounting systems, slot signage and progressive controllers, and other equipment as assigned. The Slot Technician I makes timely and efficient repairs when a Slot Floor Person cannot complete a repair and when malfunctions are discovered. Regular duties include testing, troubleshooting, parts adjustments or replacement, clearing coin, currency, and ticket jams, game "optioning", installation of new equipment and preventive maintenance (cleaning, lubricating and adjusting components as appropriate). The Slot Technician I assists all Slot Floor Persons in providing fast courteous friendly and helpful service to all guests and trains other team members on the proper operation and repair of equipment. The Slot Technician I follows all laws, gaming regulations, and policies and procedures.

CORE SCOPE OF POSITION

• Makes eye contact with guests, addresses guests by name, if known, and wishes each player "Good Luck".
• Provides fast, friendly, courteous and helpful service to all guests and team members.
• Repairs slot equipment quickly and efficiently in order to get guests and machines "back in play" with minimal disruption.
• Performs testing procedures on machines as required.
• Replaces machine parts and components when no other means of timely repair are available.
• Clears coin, currency, and ticket jams that cannot be accomplished by Floor Persons.
• Installs new slot related equipment with proper "optioning" and configurations.
• Performs scheduled and "as needed" preventive maintenance on machines and equipment.
• Documents all repairs made to slot related equipment and completes documentation thoroughly and accurately.
• Orders parts and supplies and maintains inventories when assigned.
• Safeguards company assets.
• Promotes teamwork within Slot Operations and with other departments.
• Follows all laws, gaming regulations, policies and procedures and reports violations to the Slot Performance Supervisor.
• Wears an in-ear communications device while performing job duties and responsibilities.
• Attends all scheduled team member meetings and trainings.
• Maintains knowledge of and effectively promotes company services and players’ club program.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all other related duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervision to others.

• Demonstrated good interpersonal relations/guest service skills.
• Ability to work in a fast paced, high pressure environment.
• Ability to resolve problems as they arise and handle situations in an expedient manner.
• Must be a self-starter with the ability to adjust to change.
• Computer literate with working knowledge of MS Word and Excel a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

EDUCATION/CERTIFICATION

• One year certificate in Electronic or Computer Sciences from college or technical school.

EXPERIENCE

• 1 to 2 years slot or related experience and/or training or equivalent combination of education and experience.