What are the responsibilities and job description for the Patient Account Representative position at VieMed?
Duties:
- Responsible for leading the standard collection process
- Responsible for addressing patients' concerns regarding their accounts, help with billing issues and collect payment
- Escalates patient complaints directly to supervisor or manager if unresolved
- Duties include, but not be limited to review, understand and handling of claims, adjusting accounts, generating billing statements, processing payments and refunds
- Reviewing accounts if patient request financial hardship. Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers
- Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
- Communicates appropriately and clearly to Manager/Supervisor, and other superiors.
Requirements:
- Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
- Learns and maintains knowledge of current patient database and billing system
- Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
- Enough knowledge of policies and procedures to accurately answer questions from internal and external customers.
- Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately
Experience:
- Medical office or patient accounts preferred
Skills:
- Superior customer service skills and phone etiquette
- Attention to detail and accuracy
- Ability to work as part of a health care team.
- Effectively communicate with physicians, patients, insurers, colleagues, and staff
- Basic Microsoft Office, including Outlook, Word, and Excel
