Front Desk Receptionist

Job Summary:The Medical Office Front Desk Receptionist is one of the first points of contact for patients and visitors. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, handling phone calls, verifying insurance, and maintaining an organized and welcoming office environment. The ideal candidate must be a team player who works well with others, has excellent communication skills, and can multitask in a fast-paced medical setting.Key Responsibilities:

• Answer phone calls, respond to inquiries, and direct calls appropriately
• Must be a team player and work well
• Schedule, confirm, and reschedule patient appointments
• Verify patient insurance information and process necessary paperwork
• Collect co-pays, payments, and maintain accurate financial records
• Check patients in and out, ensuring all required forms are completed
• Maintain confidentiality and comply with HIPAA regulations
• Assist with administrative tasks such as data entry, filing, and faxing
• Keep the front desk area clean and organized
• Coordinate with medical staff to ensure smooth office operations
• Greet patients and visitors in a professional and friendly manner
• Foster a team-oriented environment by collaborating with colleagues and supporting office needs

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or customer service role preferred
• Knowledge of medical terminology and insurance verification a plus
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency in using office software and electronic health records (EHR) systems
• Ability to work in a fast-paced environment with professionalism and patience

Work Schedule: 36 hrs a week

• Mon,Tue,Thurs & Friday: 8:00 AM – 5:00 PM
• Wednesday 8:00 AM -12:00 PM
• Lunch Break: 12:30 PM – 1:30 PM
• No weekends

Compensation & Benefits:

• Competitive pay based on experience
• Health insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan with employer matching after one yr employment
• Employee discounts on medical services and eyewear
• Opportunities for professional growth and development
• Supportive and team-oriented work environment

Job Type: Full-time

Pay: From $14.50 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• No weekends

Ability to Commute:

• Hickory, NC 28601 (Required)

Ability to Relocate:

• Hickory, NC 28601: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15