What are the responsibilities and job description for the Behavioral Health Care Manager – Empower Patients, Transform Lives! position at Vigilance Health?
Behavioral Health Care Manager – Empower Patients, Transform Lives!
Remote Position | LVN (Compact License) or Certified Medical Assistant (MA) Required
Are you passionate about bridging the gap between physical and mental health? Do you thrive in a collaborative, patient-focused environment where you can truly make a difference? If you’re a dedicated LVN or Medical Assistant with Behavioral Health Integration (BHI) experience, this is your opportunity to transform lives and redefine care management—one patient at a time!
At Vigilance Health, we are pioneers in value-based care and population health management, equipping healthcare organizations with innovative tools, technology, and patient-centered solutions to improve health outcomes and lower healthcare costs. Our mission-driven, remote clinical care team serves as an extension of our healthcare partners, ensuring patients receive the holistic, high-quality care they deserve.
Join us in reshaping the future of healthcare through compassion, technology, and teamwork.
What You’ll Do (Your Impact)
As a Behavioral Health Care Manager, you will be at the forefront of integrating behavioral health into primary care, ensuring patients receive comprehensive and coordinated support for their mental and physical well-being. Your role is vital in engaging patients, conducting behavioral health assessments, providing coaching, and facilitating care coordination between providers, behavioral health consultants, and healthcare teams.
Key Responsibilities / Patient Care Coordination
✅ Conduct behavioral health assessments using tools like PHQ-9 and GAD-7 under supervision.
✅ Collaborate with primary care providers and behavioral health consultants to develop personalized care plans.
✅ Perform regular patient follow-ups to track progress, remove barriers, and adjust care plans accordingly.
Patient Engagement & Education
✅ Use motivational interviewing techniques to encourage positive behavioral changes and help patients set SMART health goals.
✅ Educate patients about chronic conditions, behavioral health resources, and self-management strategies.
Collaboration & Communication
✅ Serve as a trusted patient contact, ensuring seamless navigation of care services, appointments, and resources.
✅ Maintain clear and timely communication with healthcare teams and behavioral health consultants.
✅ Accurately document all patient interactions and care plans in the Electronic Health Record (EHR) system.
Data Tracking & Quality Improvement
✅ Monitor and report patient outcomes, including symptom improvements and adherence to care plans.
✅ Support quality assurance initiatives by maintaining accurate and timely documentation.
✅ Assist in improving BHI workflows to optimize care delivery.
Success Metrics (Key Performance Indicators - KPIs)
Patient Outcomes
Demonstrated improvement in PHQ-9/GAD-7 scores.
Completion rate of documented care plans for assigned patients.
Patient Engagement & Retention
Connect with 20-22 patients per day and/or make 60 outreach calls to ensure patient engagement.
Track patient retention rates in the care management program.
Ensure successful follow-ups and active participation in care plans.
Operational & Quality Metrics
Timeliness and accuracy of documentation in the EHR.
Completion of scheduled patient interactions within expected timeframes.
Satisfaction & Team Collaboration
Positive patient satisfaction scores and testimonials.
Strong feedback from healthcare teams on collaboration and communication.
What You Need to Succeed
✔ LVN (Compact License) or Certified Medical Assistant (MA) – Required
✔ Experience in behavioral health, care coordination, or chronic disease management – Preferred
✔ Strong ability to engage with patients and build trust through active listening and motivational coaching
✔ Excellent verbal, written, and interpersonal communication skills
✔ Proficiency in electronic health records (EHRs) and data tracking systems
✔ Highly organized with a proactive, problem-solving mindset
✔ Bilingual in English & Spanish (Preferred, depending on patient population)
Why Join Vigilance Health?
At Vigilance Health, we aren’t just delivering care—we’re transforming healthcare. Our team thrives on innovation, collaboration, and a deep commitment to empowering patients and healthcare providers.
Our Core Values:
We Have Fire – Passionate, driven, and committed to making an impact.
We Are Driven – We strive to exceed expectations and embrace challenges.
We Are Partners – We collaborate, take ownership, and foster trust.
We Build Solutions – We innovate and solve problems with creativity and efficiency.
We Are Coaches – We inspire, educate, and motivate patients and teammates alike.
Perks of the Role:
✅ 100% Remote Position – Work from anywhere while making a meaningful impact.
✅ Be Part of a Mission-Driven Team – Join a company that truly cares about patient well-being.
✅ Career Growth & Development – Gain experience in the cutting edge of value-based healthcare.
✅ Competitive Compensation & Supportive Work Environment
Ready to Make a Difference? Apply Today!
Join Vigilance Health and help redefine patient care—one call at a time.
Salary : $22 - $26
