What are the responsibilities and job description for the Health Coach (Medical Assistant) – Empower Patients, Transform Lives! Remote Position position at Vigilance Health?
Health Coach (Medical Assistant) – Empower Patients, Transform Lives!
Remote Position | Bilingual (English/Spanish) Preferred | Full-Time
Are you passionate about guiding patients toward better health? Do you want to be at the forefront of innovative healthcare delivery while working remotely? If you’re a Medical Assistant with a strong coaching mindset, we want you on our team!
At Vigilance Health, we don’t just provide healthcare—we empower patients to take control of their well-being. As the leading population health company in California, we specialize in chronic care management for the Medicare population. We are obsessed with patient improvement and satisfaction, and we need sharp, energetic, and proactive team members who are ready to make a real difference.
What You’ll Do (Your Mission)
As a Health Coach (Medical Assistant), you will play a critical role in telephonic patient care, coaching, and engagement. Your mission is to educate, support, and guide patients in managing their chronic conditions, improving their health outcomes, and staying committed to their care plans.
Daily Responsibilities & Key Success Metrics
✔ Outbound Patient Engagement – Make 60 calls per day to ensure patients have an opportunity to connect.
✔ Meaningful Connections – Engage with at least 19 patients per day, delivering quality care management and coaching.
✔ Quality Assurance Excellence – Maintain a 90% quality assurance score to ensure high standards in every interaction.
✔ Inspiring Success Stories – Collect at least 2 patient success stories per month to celebrate and share positive outcomes.
✔Patient Satisfaction – Ensure each assigned patient completes an annual satisfaction survey to help enhance our services.
What You Need to Succeed
✔Certified Medical Assistant (MA)
✔ 3 years of Medical Assistant experience
✔ Bilingual in English & Spanish (Preferred)
✔ Experience with EHRs/EMRs
✔ Strong knowledge of chronic conditions & patient education
✔ Excellent phone communication & motivational coaching skills
✔ Intermediate to advanced computer skills (ability to navigate multiple systems)
✔ Compassionate, proactive, and detail-oriented mindset
✔ Reliable internet connection
Why Join Vigilance Health?
We’re a fast-growing healthcare company that values innovation, teamwork, and patient-centered care. We believe in empowering our employees just as much as our patients, providing a dynamic and mission-driven work environment.
Our Core Values:
✔ We Have Fire – We are ambitious, goal-driven, and embrace challenges.
✔ We Are Driven – We persevere, stay competitive, and remain vigilant in our work.
✔ We Are Partners – We take ownership, work as a team, and provide outstanding service.
✔ We Solve Problems – We are creative thinkers who develop actionable solutions.
✔ We Are Coaches – We inspire and motivate both patients and teammates to achieve their best.
Perks of the Role:
✔ Fully Remote – Work from home while making a meaningful impact.
✔ Growth & Development – Be part of a forward-thinking team with opportunities for career growth.
✔ Make a Difference – Your work will directly transform patient lives every day.
Ready to Change Lives? Apply Today!
Be a part of Vigilance Health and help empower patients—one call at a time.
Salary : $18 - $21
