What are the responsibilities and job description for the Emergency Response Operator position at viiz Communications, Inc.?
Emergency Response Operator
Job Description- This position is responsible for answering, assessing, & directing Callers for Emergency and Non-emergency situations to Police, Fire, Medical and Other Emergency Services based upon the training and tools provided.
Responsibilities
- Answering emergency calls and directing them to the correct Local 911 center.
- Possess the mental and emotional strength necessary to deal with stressful situation for long periods of time.
- Answering Non-Emergency calls and directing them to the correct department.
- Ability to use critical thinking skills to determine the appropriate action.
- Ability to ask vital questions to properly assess the correct course of action.
- Hours: Shift Work 37 Hrs per week – Day, Evening, Night, Holidays, Possibility of Overtime; viiz Communications works 24/7
- Processes stolen vehicle records/information
- Performs administrative support tasks as required
Qualifications
- Previous experience in emergency response services 1 yr required
- Customer service experience is considered an asset
- Aptitude to deal well in highly stressful situations
- Ability to use judgment, tact and initiative when dealing with clients, callers and staff
- Ability to retain emotional control and productivity
- Meet GED/High School requirements for spelling, grammar and comprehension
- Ability to type a minimum of 45 words per minute with an 95% accuracy
- Proficient use of computers and telephone
- Work independently in a team environment
- Must have reliable transportation to meet shift requirements
The essential functions include but are not limited to the above duties and responsibilities which are not listed in any particular order of priority and may be amended or added to by viiz Communications at any time.
Hours:Shift Work 37 Hrs per week – Day, Evening, Night, Holidays, Possibility of Overtime; viiz Communications works 24/7
Job Type: Full-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
Salary : $13