What are the responsibilities and job description for the Claims Collections Representative-REMOTE position at Viking Client Services, LLC?
Are you tired of traditional collections? Are you looking for a job that keeps you busy all day talking to people who want to resolve their accounts?
At Viking, we redefine collections. We are not your typical collections agency. As a Claims Collections Representative, you will be responsible for contacting insurance companies and renters to resolve outstanding damage claims. Unlike traditional collections, where you face endless unanswered calls, here, you’ll find that every call counts. Our team members stay engaged and driven by the meaningful interactions they have daily.
Responsibilities:
- Conduct outbound calls and take inbound calls with insurance companies and renters to collect outstanding damage claims
- Negotiate payments and settlements in a professional manner
- Maintain complete and accurate records of all interactions
- Collaborate with other team members
- Meet and exceed collection targets and performance metrics
Requirements:
- 2 years of relevant collections experience
- Strong organizational skills
- Detail-oriented
- Excellent communication and negotiation skills through various channels (phone, email, face-to-face, etc.)
- Computer savvy
- Ability to thrive in a fast-paced environment
- Self-starter
This is a REMOTE position, must have a secure and distraction free environment.
Benefits:
- Competitive base pay
- Lucrative commission structure with high earning potential
- Comprehensive benefits package with time off, medical, dental, vision, 401(k) with match, and more
- Opportunities for career growth and advancement
- Work-life-balance and flexible schedules
- 4 Weeks Paid Training
- No Weekends
- Comprehensive training and ongoing support
- Positive and inclusive work environment
Physical Demands:
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.