What are the responsibilities and job description for the Field Service Technician position at Viking Masek Technologies?
As a vital member of our team, you will be responsible for providing exceptional service and training to both existing and prospective customers. Your role involves efficiently managing customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition. Your key responsibilities include understanding both the company and customer's technical needs. This encompasses establishing and maintaining industry and company technical knowledge, collaborating with Project Managers and cross-functional teams, and researching and evaluating onsite solutions to address organizational technical challenges. You are expected to be an industry expert, particularly in packaging machines and technical skill sets.
Job Duties & Responsibilities :
- Communicate effectively with Production and Service teams.
- Collaborate with internal departments as needed.
- Maintain technical and operational documentation.
- Study and standardize procedures to enhance the efficiency of the Technical Services team.
- Provide on-site service and customer support during field visits or dispatches.
- Manage all on-site installations, repairs, maintenance, and test tasks.
- Produce timely and detailed service reports.
- Adhere to all company's field procedures and protocols.
- Cooperate with the technical team and share information across the organization.
- Cultivate positive relationships with customers.
- Understand customer requirements and make appropriate recommendations / briefings.
- Document service and installation actions through forms, reports, logs, and records.
Job Requirements :
Other Miscellaneous :
