What are the responsibilities and job description for the Receptionist position at Villa Manor Care Center?
Position Summary
The Receptionist efficiently performs clerical support and serves as the facility's first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
High school graduate or equivalent
Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role
Specific Job Requirements
Proficient in Microsoft Word, Excel, and e mail
Make independent decisions when circumstances warrant such action
Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
Implement and interpret the programs, goals, objectives, policies, and procedures of the department
Perform proficiently in all competency areas including but not limited to : patient rights, and safety and sanitation
Maintains professional working relationships with all associates, vendors, etc
Maintains confidentiality of all proprietary and / or confidential information
Understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training
Essential Functions
Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
Effectively operate the facility phone and paging system
Exhibit excellent customer service and a positive attitude towards patients
Assist in the evacuation of patients
Demonstrate dependable, regular attendance
Concentrate and use reasoning skills and good judgment
Communicate and function productively on an interdisciplinary team
Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Read, write, speak, and understand the English language
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