Case Manager-Hope On The Horizon

JOB TITLE: Case Manager

POSITION GRADE: 78 $20.00-$25.00, commensurate on education and experience

DEPARTMENT/PROGRAM: Hope on the Horizon

SUPERVISOR: Hope on the Horizon Program Manager

GENERAL SUMMARY:

Under the general direction of the Hope on the Horizon Program Manager, the Case Manager is responsible for providing one-on-one support to clients, assisting them in accessing services, overcoming obstacles, and achieving their personal and career goals. This role requires a compassionate, organized individual who can work closely with clients from diverse backgrounds, developing action plans tailored to each person’s unique needs and aspirations. The Case Manager will also collaborate with other Hope on the Horizon team members, such as the Workforce Development team and Community Engagement Specialist, to ensure clients receive comprehensive care.

ESSENTIAL FUNCTIONS:

1. Client Assessment and Case Planning:

• Conduct initial assessments to understand clients’ strengths, challenges, and goals.
• Develop individualized service plans to address each client’s specific needs, focusing on goals related to employment, education, housing, health, and other essential areas.
• Set clear, achievable milestones and regularly review progress with clients to ensure they stay on track.

2. Resource Connection and Advocacy:

• Connect clients with local resources, including housing assistance, healthcare, mental health services, childcare, and financial support, to address immediate needs.
• Act as an advocate for clients, helping them navigate systems, access benefits, and overcome barriers to success.
• Collaborate with community partners to expand the network of resources available to clients.

3. Client Support and Follow-Up:

• Provide consistent, ongoing support to clients, meeting with them regularly to check on progress, address new challenges, and adjust plans as needed.
• Motivate and empower clients to build resilience, develop problem-solving skills, and maintain a positive outlook.
• Document all client interactions, case plans, and outcomes, maintaining accurate records in compliance with confidentiality and program standards.

4. Collaboration with Internal Teams:

• Work closely with the Workforce Development team to support clients in reaching career-related goals, including job readiness and placement.
• Coordinate with the Activities Coordinator to engage clients in workshops, training, and other programs that build life skills and enhance personal growth.
• Partner with the Outreach Community Engagement Specialist to connect clients with relevant programs and promote Hope on the Horizon’s services in the community.

5. Crisis Intervention and Problem Solving:

• Provide immediate support to clients facing crises, such as housing instability, job loss, or personal emergencies.
• Employ problem-solving techniques to help clients manage unexpected challenges, find solutions, and make informed decisions.

6. Reporting and Compliance:

• Maintain accurate and timely records, including case notes, progress updates, and reports on client outcomes in SmartCare.
• Ensure all services are provided in compliance with organization policies, funding requirements, and ethical standards.
• Participate in regular case reviews and team meetings to share insights and contribute to continuous improvement efforts.

OTHER RESPONSIBLITIES:

• Adheres to established policies and procedures and makes suggestions for improvement as needed.
• Exhibits punctuality to work, attendance, meetings, trainings and other assigned duties.
• Demonstrates, promotes, and practices cultural competency towards clients, families and staff with respect and understanding achieved through training and Agency cultural activities.
• Other responsibilities as designated by Supervisor.

COMPTENCIES:

Leading Self

• Character and Courage (Integrity and Trust)

Leading Others

• Customer Focus

Leading the Organization

• Commitment to Diversity, Inclusion, Justice and Equity

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred.
• Minimum of 2 years of experience in case management, social services, or a similar role.

SPECIAL SKILLS:

• Strong interpersonal, organizational, and communication skills, with the ability to build rapport with clients from diverse backgrounds.
• Knowledge of local resources and support services, particularly those related to housing, employment, and health.
• Experience working with at-risk populations, including low-income individuals or families facing complex challenges.
• Familiarity with trauma-informed care and motivational interviewing techniques.

PHYSICAL REQUIREMENTS:

• WORKING CONDITIONS AND PHYSICAL DEMANDS: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling, climbing, and driving.