Concept Manager - Shake Shack @ Newark Airport

Description

Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

The Co-Manager at the Shake Shack Quick Service Restaurant in Newark Airport plays a vital role in ensuring the smooth and efficient operation of the restaurant. This position requires strong leadership, organizational skills, and a passion for delivering an exceptional guest experience. The Co-Manager will work alongside the Multi-Unit General Manager to lead and motivate the team, maintain high food quality and safety standards, and achieve business goals.

Responsibilities:

Team Leadership:

• Collaborate with the General Manager to recruit, train, and develop a team of dedicated and enthusiastic employees.

• Lead by example, fostering a positive work environment that encourages teamwork, accountability, and continuous improvement.

• Provide coaching, mentorship, and feedback to team members to enhance their skills and performance.

Operations Management:

• Assist in overseeing day-to-day restaurant operations, including opening and closing procedures, staffing levels, and equipment maintenance.

• Ensure compliance with all company policies, procedures, and relevant regulations, maintaining a safe and clean environment for guests and employees.

• Monitor inventory levels and coordinate with appropriate departments to ensure adequate supplies are available.

Guest Experience:

• Uphold Shake Shack's commitment to exceptional guest service by ensuring all team members provide friendly, efficient, and personalized service.

• Address guest inquiries, concerns, and feedback in a timely and professional manner, striving to exceed their expectations.

Food Quality and Safety:

• Maintain high standards of food quality, presentation, and taste by adhering to Shake Shack's recipes and cooking procedures.

• Monitor food preparation and ensure compliance with food safety and sanitation guidelines.

Financial Performance:

• Collaborate with the General Manager to achieve sales targets and control costs, including labor and food expenses.

• Assist in developing and implementing strategies to drive revenue growth and improve restaurant profitability.

Reporting and Documentation:

• Prepare and submit accurate and timely reports related to sales, labor, inventory, and other key performance indicators.

• Maintain organized records, including employee files, training documentation, and operational records.

Requirements:

• Previous experience in restaurant management, preferably in a quick-service or airport setting.

• Strong leadership skills with the ability to motivate and inspire a diverse team.

• Excellent communication and interpersonal skills.

• Knowledge of food safety and sanitation regulations.

• Demonstrated problem-solving abilities and a proactive approach to challenges.

• Availability to work flexible hours, including weekends and holidays.

• Basic computer skills for reporting and communication purposes.

• Knowledge of HotSchedules, Paycom and Oracle a plus.

• Must be able to pass airport background.

Most importantly, we are looking for someone who possesses the following:

• a passion for hospitality

• strong work ethic

• a desire to learn and be challenged in the right ways

• the ability to think independently and take initiative

• the ability to communicate effectively

If you possess these unique qualifications, we would love to meet with you.

Villa Restaurant Group is an equal opportunity employer

Qualifications