What are the responsibilities and job description for the Customer Service Representative/Admin position at Village Home Services?
Village Home Services is looking for an organized and efficient Customer Service Representative / Admin with an eye for detail and high level of accuracy The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.
Who We Are
In business for over a decade, Village Home Services has become a name to trust but we are only as good as our people. That's why we need you to join the team and help us take our growth to the next level. If you are a person with goals and an eye on growth then look no further and apply with us today!
What We Offer!
20-30 / hr. (Based on skills and experience)
Health & Dental Insurance
Company Paid Life Insurance
SIMPLE IRA 3% Company Match
Vacation & Sick Time
Position Hours : 7 : 00 AM to 4 : 00 PM with a 30-minute lunch break and two 15-minute breaks
Position Location : Chelmsford, MA 01824
What You'll Be Doing
Answer all incoming calls, as the initial point of contact
Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their home
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related, follow-up calls to check in on past customers and assess their current needs
Help the field team by taking detailed notes from customer calls and entering them into our system
Processing and submitting rebate paperwork, registering product equipment, keeping records of installs, and pulling and processing purchase orders
Contribute to our company's culture by being upbeat and hard-working
What We're Looking For
High School Diploma / GED is required
Self-starter, reliable, flexibility with hours
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Courteous, professional manner, strong customer service skills
Computer literacy and strong typing skills
Excellent multitasking and follow-up skills, with high attention to detail
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
ServiceTitan experience is a major plus!
The willingness to learn and grow within the company
Previous HVAC / Plumbing admin / CSR is a big plus!
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