What are the responsibilities and job description for the Circulation Manager position at Village of Germantown?
JOB
The Germantown Community Library (WI) seeks a customer focused, strong leader to join the library leadership team. Responsibilities include managing the Circulation and Technical Services 13 full-time and part-time staff plus volunteers. The staff is responsible for Circulation Desk customer service, check-out and check-in of materials, processing incoming and outgoing holds, re-shelving materials, processing, cataloging, and mending of all collection materials, and supply ordering and receiving. The successful applicant will have a Bachelor’s Degree with at least 2 years of strong customer service, library, and management experience. An American Library Association accredited Master’s degree in Library and Information Science (MLIS) is preferred but not required. This position is full-time (40 hours per week), salaried, and on-site. It follows a regular schedule of Monday-Friday with 1-2 evenings per week and 1-2 Saturdays per month. The library is not open on Sundays. The library’s strategic plan, mission and goals can be found at www.germantownlibrarywi.org.Applications must be submitted using the Village of Germantown online application system and include a cover letter, resume, and three professional references. Emailed and paper applications will not be accepted. Online applications will be open until Monday, May 12, 2025,or the position is filled.Germantown Community Library is an equal opportunity employer.
EXAMPLE OF DUTIES
The Circulation Manager is responsible for overseeing the operations on the Circulation Team. This position supervises the Library Specialist, Technical Services Specialist, Page I, and Page II positions along with volunteers. This position works with administration as part of the library leadership team.The following are the fundamental job duties and responsibilities. These are not to be considered as exclusive or all-inclusive; other duties may be required and assigned, as management deems necessary. Supervise the work of library staff working on the Circulation Team including hiring, training, development, scheduling, and evaluating performance.Evaluate effectiveness of department activities by monitoring circulation statistics and survey results.Develop, modify, and implement circulation procedures to support Library, Village, County and System policies.Manage the library staffing schedules.Provide assistance to the Circulation Team responsibilities as needed.Manage the library’s patron records in the System database.Manage billing patrons of lost, overdue or damaged materials.Manage cataloging records in the System database.Manage the library revenue reporting.Manage supply ordering, invoices, and receiving mail, newspaper and incoming orders.Manage Circulation Team operating procedures to align with the Library Mission and Strategic Plan.Collaborate with the Library leadership team with library operations, programming, and special projects as it affects patron circulation services and staff training.Work with the Library Director and Assistant Director to develop and maintain a budget for library supplies and Circulation Team staffing.Follow current library circulation trends and technologies and collaborate with the Library Director and Assistant Director to assess the impact and application at the library.Participate in Library, Village, County and System programs and meetings as directed.Market and promote circulation and tech services events and additions through displays and print and social media formats. Provide monthly statistics and reports of circulation and technical services activity.
SUPPLEMENTAL INFORMATION
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to communicate effectively, both verbal and written in English.Must be punctual, dependable, and follow a regular set schedule.Must have knowledge of computer use, internet browsers, Microsoft Office, email software, reporting and marketing software tools.Must have excellent organizational skills.Must pay attention to detail and accuracy.Must be able to follow written and oral instructions.Must be able to work independently within a team environment.Must maintain confidentiality of patron information.Must have good interpersonal skills and ability to maintain cooperative and courteous working relationships with patrons, library staff, supervisors, and individuals in related organizations in a positive manner.Ability to direct and supervise the work of others.Ability to effectively present information and respond to questions from patrons.Ability to understand library policies and procedures and apply them to library operations.Ability to engage in a warm and friendly manner with people of all ages, abilities, and backgrounds and is dedicated to providing exemplary service.Ability to multi-task in a customer service environment.Ability to lead and work efficiently under pressure, handle stressful situations, and navigate conflicts with the ability to redirect to management accordingly.Ability to prioritize and complete tasks in order to meet deadlines with minimum supervision and assistance.Ability to perform cashier (cash and credit card) and customer service duties accurately in a timely manner.
The Germantown Community Library (WI) seeks a customer focused, strong leader to join the library leadership team. Responsibilities include managing the Circulation and Technical Services 13 full-time and part-time staff plus volunteers. The staff is responsible for Circulation Desk customer service, check-out and check-in of materials, processing incoming and outgoing holds, re-shelving materials, processing, cataloging, and mending of all collection materials, and supply ordering and receiving. The successful applicant will have a Bachelor’s Degree with at least 2 years of strong customer service, library, and management experience. An American Library Association accredited Master’s degree in Library and Information Science (MLIS) is preferred but not required. This position is full-time (40 hours per week), salaried, and on-site. It follows a regular schedule of Monday-Friday with 1-2 evenings per week and 1-2 Saturdays per month. The library is not open on Sundays. The library’s strategic plan, mission and goals can be found at www.germantownlibrarywi.org.Applications must be submitted using the Village of Germantown online application system and include a cover letter, resume, and three professional references. Emailed and paper applications will not be accepted. Online applications will be open until Monday, May 12, 2025,or the position is filled.Germantown Community Library is an equal opportunity employer.
EXAMPLE OF DUTIES
The Circulation Manager is responsible for overseeing the operations on the Circulation Team. This position supervises the Library Specialist, Technical Services Specialist, Page I, and Page II positions along with volunteers. This position works with administration as part of the library leadership team.The following are the fundamental job duties and responsibilities. These are not to be considered as exclusive or all-inclusive; other duties may be required and assigned, as management deems necessary. Supervise the work of library staff working on the Circulation Team including hiring, training, development, scheduling, and evaluating performance.Evaluate effectiveness of department activities by monitoring circulation statistics and survey results.Develop, modify, and implement circulation procedures to support Library, Village, County and System policies.Manage the library staffing schedules.Provide assistance to the Circulation Team responsibilities as needed.Manage the library’s patron records in the System database.Manage billing patrons of lost, overdue or damaged materials.Manage cataloging records in the System database.Manage the library revenue reporting.Manage supply ordering, invoices, and receiving mail, newspaper and incoming orders.Manage Circulation Team operating procedures to align with the Library Mission and Strategic Plan.Collaborate with the Library leadership team with library operations, programming, and special projects as it affects patron circulation services and staff training.Work with the Library Director and Assistant Director to develop and maintain a budget for library supplies and Circulation Team staffing.Follow current library circulation trends and technologies and collaborate with the Library Director and Assistant Director to assess the impact and application at the library.Participate in Library, Village, County and System programs and meetings as directed.Market and promote circulation and tech services events and additions through displays and print and social media formats. Provide monthly statistics and reports of circulation and technical services activity.
SUPPLEMENTAL INFORMATION
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to communicate effectively, both verbal and written in English.Must be punctual, dependable, and follow a regular set schedule.Must have knowledge of computer use, internet browsers, Microsoft Office, email software, reporting and marketing software tools.Must have excellent organizational skills.Must pay attention to detail and accuracy.Must be able to follow written and oral instructions.Must be able to work independently within a team environment.Must maintain confidentiality of patron information.Must have good interpersonal skills and ability to maintain cooperative and courteous working relationships with patrons, library staff, supervisors, and individuals in related organizations in a positive manner.Ability to direct and supervise the work of others.Ability to effectively present information and respond to questions from patrons.Ability to understand library policies and procedures and apply them to library operations.Ability to engage in a warm and friendly manner with people of all ages, abilities, and backgrounds and is dedicated to providing exemplary service.Ability to multi-task in a customer service environment.Ability to lead and work efficiently under pressure, handle stressful situations, and navigate conflicts with the ability to redirect to management accordingly.Ability to prioritize and complete tasks in order to meet deadlines with minimum supervision and assistance.Ability to perform cashier (cash and credit card) and customer service duties accurately in a timely manner.