IT Specialist

Summary

Under the supervision of the Assistant Village Administrator, this position will assist in the acquisition, support, operation and maintenance of the Village’s information, telecommunication and computer network systems and provide technical support with regards to the installation, configuration, troubleshooting and maintenance of all personal computers and network hardware, software and peripherals. The IT Specialist will work with all departments to have a high-level understanding of department-related software applications, managing the security roles, while providing software specific support.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Meets with department representatives, SME’s, and end users to review software solutions. Makes recommendations on opportunities to implement village-wide software solutions, when appropriate.
• Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems.
• Internal business application support. Provide recommendations for software updates, patch installation, and application testing.
• Provides users with technical support in a friendly and professional manner and educating users by answering questions concerning use and functionality of the technology used to support their role.
• Develops and issues process documentation to end users. Provides orientation and training to end users for all primary software solutions.
• Works seamlessly with the Human Resources team to manage the employee experience. Assist with the onboarding and offboarding of employees upon hire or departure.
• Maintains information, telecommunication and computer network systems which includes troubleshooting hardware issues, installing and replacing hardware. Installs and configures software; maintain records of all software license agreements.
• Assists in maintaining network and IT system security.
• Assists in evaluating and optimizing network or system performance.
• Responds to IT support calls through the IT ticketing system and manages and updates ticketing system until issue is resolved.
• Maintains inventory and keeps track of all IT assets.
• Assists in the annual budget process with a focus on the annual software subscription/maintenance costs, along with recommendations on hardware needs, including replacement items.
• Assists with recovery plans in the event of an interruption of normal information system operations.
• Sets up, modifies, and terminates employee email accounts and security credentials for all networked systems.
• Utilizes proper safety precautions related to all work performed and adheres to all departmental and Village safety policies. Advises supervisor of hazards and corrective actions.
• Other duties as assigned.

Minimum Required Qualifications

• Associate’s degree with course work in Information Technology or related field and three (3) years of progressively responsible related IT experience or any combination of education and experience that provides equivalent knowledge, skills and abilities.
• Certifications in CompTIA A , Security , Network , Cisco and Microsoft 365 Administrator Expert preferred
• Must possess a valid driver’s license.

Physical and Work Environment

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.

• This work involves occasional lifting of up to 50 pounds within a limited range for access to storage boxes; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work has limited exposure to adverse environmental conditions when accessing systems and equipment, such as dirty, dusty building environments and non-climate controlled settings.
• Work is generally in a moderately noisy office setting (e.g. business office, light traffic).