What are the responsibilities and job description for the Houskeeping Training Coordinator position at Village Realty Holdings, LLC?
The Housekeeping Training Coordinator is responsible for developing, implementing, and delivering training programs for housekeeping dept. staff to ensure high standards of cleanliness, safety, and guest satisfaction. This role involves assessing staff performance, providing guidance, and ensuring compliance with organizational policies and industry standards. This role is ideal for individuals passionate about training and development with a strong foundation in housekeeping operations.
This is a non-remote position, with office based in Nags Head, NC.
DUTIES AND RESPONSIBILITIES:
- Develop and deliver training programs for housekeeping staff, including orientation for new hires and ongoing skill enhancement.
- Educate staff on cleaning procedures, use of cleaning equipment, and proper handling of cleaning chemicals in compliance with safety standards.
- Train staff in customer service, efficiency, and time management to improve overall performance.
- Conduct regular inspections to ensure housekeeping standards are consistently met.
- Provide constructive feedback and retrain staff as needed to address performance gaps.
- Monitor and evaluate the effectiveness of training programs and make improvements as necessary.
- Collaborate with the housekeeping manager to establish and enforce cleaning schedules, procedures, and policies.
- Coordinate the hiring and onboarding process.
- Create job descriptions as needed.
- Stay updated on industry best practices, new cleaning technologies, and safety regulations to integrate them into training programs.
- Support housekeeping operations during peak periods or staffing shortages, if required.
QUALIFICATIONS:
- Highschool diploma or GED equivalency. Additional certifications in housekeeping or hospitality management are a plus.
- Proven experience in housekeeping operations, preferably in a supervisory or trainer role.
- Experience in the hospitality industry is highly desirable.
- Strong communication and interpersonal skills for effective training and coaching.
- Knowledge of cleaning techniques, equipment, and safety regulations.
- Ability to design engaging and practical training materials.
- Attention to detail and commitment to maintaining high standards of cleanliness and organization.
- Time management and organizational skills to balance training and operational duties.
- Ability to resolve issues effectively and develop proactive solutions.
- Ability to perform the physical labor necessary. The position requires standing, walking and performing physical tasks related to housekeeping activities.
- Ability to use systems and tech such as Track, Breezeway, Microsoft Office and others.
- Ability to be available after business hours and on days off as needed to support the business. May require flexible working hours, including weekends and holidays.
As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Please click on the link below.
(https://surveys.cultureindex.com/s/LYGw6VIQ1B/100934)
Village Realty is a local property management, vacation rental and real estate sales firm managing over 700 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.