Dispatcher & Charter Sales Coordinator

Dispatcher & Charter Sales Coordinator

Village Travel is an award winning, family-owned company that operates a large fleet of 190 charter motorcoaches. The Company began in 1980 and has since expanded its regional footprint and continues to grow into one of the largest full-service charter and tour operations in the Midwest.

Summary:

The Dispatcher and Charter Sales Coordinator is responsible for effectively conducting all charter sales from initial customer contact to post trip follow up. Then dispatching coaches and drivers out of the specified Village Travel location.  This person must be quick to respond to an ever-changing environment while maintaining composure under pressure.

This position is on-site, Full-Time, Monday - Friday, 8am-5pm.

This is an hourly position, no commission. 

Is Village the right career home for you?  If you are someone who likes fast-paced environments, enjoys being challenged, working in a team environment, and represent our 5 Core Values the answer may be yes!  Are you AMBITIOUS, TENACIOUS, SELFLESS, METICULOUS, DEPENDABLE?

Benefits package includes:

• Health
• Dental
• Vision
• Company Paid Life Insurance
• 401k Matching Plan
• Paid Time Off  
• Paid Holidays

Duties/Responsibilities:

• Creates accurate charter quotes within 24 hours using estimated miles from itinerary and correct rates to ensure hours of service compliance.
• Follows up on quotes and converts to sales contracts.
• Obtains detailed final itineraries from customers and completes timely updates/changes to charter information.
• Sends invoices, collects and processes payment information for charters.
• Seeks out new motor coach business and advises GM of market changes and/or opportunities.
• Monitor operators and trip status, making changes and reassignments as necessary to ensure on time and safe arrivals/departures.
• Assign drivers in accordance with company expectations, policies and procedures adhering to hours-of-service regulations.
• Provide drivers with complete and accurate trip information per company expectations.
• Answer incoming calls.
• Other duties as assigned.

Qualifications

Required Qualifications:

• High School Diploma or GED required.
• Be able to manage time and resources effectively to meet sales objectives.
• Must demonstrate judgement in balancing the needs of the customer with needs of the Company.

• Analytical thinking skills to access situations.
• Proficient in computer technology, Microsoft Office programs.

Preferred Qualifications:

• Previous experience in sales environment or similar role.
• Previous dispatch experience preferred.
• Knowledge of Department of Transportation rules and regulations preferred.

See what it's like to work at Village!: Join Our Team – Office

Village Travel is an equal opportunity employer.