Service Advisor Apprentice - Lehigh Valley Honda

Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center. Vinart has about 400 employees and is continuing to grow.

Lehigh Valley Honda is currently seeking candidates for our open Automotive Service Advisor Apprentice Position.

Schedule: Monday- Thursday 7am-4pm OR 10am-7pm, Friday 7am-4pm, every other Saturday 7am-4pm (take a day off during the week when working Saturday, 5 days a week)

Benefits

• Health insurance dental, vision and disability = eligible after 60 days
• Employee discounts on products, parts, and services
• Employee Tickets to PP&L Center
• PTO
• 401(k) and matching retirement program
• Flexible spending account
• Company Paid Life insurance
• Growth and Advancement Opportunities

Job Purpose: The Service Advisor Apprentice will be assisting other advisors in an administrative capacity while writing up his/her own customer repair orders as an advisor. This position is a stepping stone into being a Service Advisor.

Duties & Responsibilities:

• Assist the Service Advisors with clerical and administrative needs to enhance the customer experience via paperwork processing, answering phone calls, payments processing, and other duties as assigned.
• Sells and schedules needed service work in the service department.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Minimum Qualifications (Education, Experience, Skills)

• Customer service background required
• High school diploma or general education degree (GED)
• Valid Drivers License
• Clean background
• Customer-service oriented
• Typing/ computer skills
• Communication skills

Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding non-discrimination and equal opportunity.