What are the responsibilities and job description for the Wine Tour Guide position at Vino Virginia?
Vino
Virginia, a proven leader in wine tour experiences to the Virginia wineries is
expanding!
Our well-earned reputation has us bursting
at the seams with festive and fun wine loving guests wanting to savor the good
life touring Virginia wineries. We need to bring on knowledgeable,
friendly guides with a fun-loving style, obsessed with quality and customer
service.
We’ve
designed a wine tour formula that really works. Our extensively researched
winery experiences create moments to remember and provide a hint of the
unexpected.
We hold ourselves to the highest standards
and do whatever it takes to produce 5 star results – see our Google reviews and tour pictures here. We consistently impress our customers in a way
they’ll never forget.
JOB SUMMARY:
We’re looking for outgoing, fun, friendly, and
personable guides to provide our
guests with an enjoyable and informative tour of the local wineries. As a Wine
Tour Guide/Driver, you will be responsible for driving guests to wineries,
providing information about the region, the wineries, and the wines, and
ensuring that the tour runs smoothly and efficiently.
You must be willing to go out of your way
for guests, be enthusiastic, and always provide 5-star service. You must be
self-motivated, organized, systematic, and detail-oriented. We think this is
one of the greatest and most enjoyable jobs in the world, and we want you to
think the same! We want you to love this
dream position! Your “office” will be the beautiful landscape of Northern
Virginia’s favorite wineries.
Our
guides stand apart from the rest by providing personalized attention, plenty of
information, and keeping the tour fun! We offer to snap photos of guests in
iconic locations and pristine landscapes. We take time on every tour to chat
with each guest, getting to know them and connecting on a personal level. We
continually check in with the group and individuals to make sure they’re
enjoying the day, that the temperature in the vehicle is comfortable, that the
music volume is at an appropriate level, etc. We make recommendations on things
to do and places to go while they’re in the area.
KEY RESPONSIBILITIES:
· Operate
a 15 passenger van
· Drive over designated routes in accordance
with time schedules following all
traffic rules and regulations
· Make departures and arrivals according to
schedule. Staying
on schedule without making the group feel rushed
· Maintain the vehicle in a clean and safe
operating condition
Maintain good order among patrons and
ensure a 5 star level of service
· Provide guests with information about the
local area, the wineries and the wines they will be tasting
· Conduct tours of the wineries, explaining
the wine making process, the history of the winery, and the unique features of
each wine
· Answer questions and address any concerns
that guests may have
· Managing group dynamics, especially when
there is a diverse group from different cultural backgrounds and generations.
· Breaking the ice for groups, getting them
chatting with each other, setting the tone of the day and tour
· Maintaining a balance between fun and
educational tours
· Reading groups and adjusting guiding style
to fit different needs, desires, and expectations
QUALIFICATIONS
· Wine Certification
or classes
· Fluent English speaker. (Other languages a
plus)
Requirements
• Know VA wine country
• Ability to work flexible hours, including weekends and holidays.
• Must be over 25 years old
• Excellent communication and customer service skills
• Must be able to deal with unexpected situations, crisis or emergency situations calmly and professionally
• Opportunity is part-time
Benefits
Salary : $15