Sales Representative

Summary:

The primary duty of the Outbound Sales Representative is to sell Company goods or products to customers, wholesalers, or distributors, sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails, and understand customer needs and requirements.

Essential Duties and Responsibilities:

• Recommend products to customers based on customers' needs and interests.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Creating and maintaining a database of current and potential customers.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Provide customers with product samples and catalogs.
• Achieve quarterly milestones and close sales.
• Keeping up with product and service information and updates.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Monitor market conditions, product innovations, competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales reports, keeping sales records, and filing expense account reports.
• Obtain credit information about prospective customers.
• Regularly study accounts and identify important players.
• Train customers' employees to operate and maintain new equipment.
• Prepare sales contracts and order forms.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.
• Forward orders to manufacturers.
• Arrange and direct delivery and installation of products and equipment.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Explain technical product or service information to customers.
• Contact current or potential customers to promote products or services.
• Demonstrate products to consumers.
• Recommend products or services to customers.
• Answer customer questions about goods or services.
• Estimate costs or terms of sales.
• Advise customers on the use of products or services.
• Distribute promotional literature or samples to customers.
• Identify potential customers.
• Develop proposals for current or prospective customers.
• Monitor market conditions or trends.
• Study product information to acquire professional knowledge.
• Maintain records of sales or other business transactions.
• Coordinate sales campaigns.
• Arrange delivery of goods or services.
• Monitor inventories of products or materials.
• Verify customer credit information.

Education and Experience:

• High School diploma or equivalent
• 1-3 years experience on a Sales Team

Language Skills: Excellent written and verbal communication skills required. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group presentations to customers, clients, and other employees of the company. Speaks clearly and persuasively in positive and negative situations. Listens and gets clarification. Listens to others without interrupting.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Exceptional organizational skills required. Ability to recognize and resolve problems quickly using sound judgment and diplomacy.

Computer Skills: To perform this job successfully, must have strong working knowledge of Microsoft Office and Salesforce.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, use repetitive motion, type, use ten keys, and keyboard. The employee is frequently required to use hands and arms in handling, installing, positioning, moving material, and manipulating things. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Requires wearing common protective or safety equipment.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate to loud.

Acknowledgments

I am fully capable of completing the essential functions of the job duties listed above.

I certify that I understand that this job description is not intended to be all-inclusive and that I am expected, hereby agree, to perform other job-related tasks properly assigned to me by my manager. I understand and agree that the Company has the legal right to revise or change this document in part, or in total as business needs dictate. I understand and fully agree, that this job description does not constitute a written or implied contract for employment and that my employment relationship with the Company is “at will,” for an unspecified duration, and may be terminated at any time by me or the Company as specified by Section 2922 of the California Labor Code.