ServiceNow IT Asset Management Administrator (ITAM Module))

Position Summary

An IT Asset Administrator is responsible for maintaining an accurate inventory of Enterprise IT hardware and software assets, tracking their lifecycle, ensuring compliance with agency policies and procedures, and managing the procurement and disposal process, essentially overseeing the organization's IT asset management by keeping detailed records and reporting on asset status and usage to optimize spending and reduce costs.

Duties And Responsibilities

• Inventory Management:
• Accurately recording all IT assets including hardware, software licenses, and peripherals
• Tracking asset details like serial numbers, purchase dates, location, and assigned users.
• Performing regular asset audits to verify accuracy of inventory records.
  

Asset Lifecycle Management

• Managing the lifecycle of IT assets from procurement to disposal, including decommissioning and recycling procedures.
• Monitoring asset usage and identifying potential upgrade or replacement needs.
  
  

Compliance Management

• Ensuring adherence to software license compliance and vendor agreements.
• Implementing security protocols related to asset management
• Reporting on compliance status to relevant stakeholders
  
  

Procurement And Deployment

• Collaborating with procurement teams to purchase new IT assets.
• Coordinating asset deployment to end users
  
  

Reporting And Analysis

• Generating reports on asset utilization, cost analysis, and potential risks.
• Identifying trends and recommending improvements to asset management strategies.
  
  

User Support

• Responding to user inquiries regarding asset allocation and usage.
• Providing training on asset management policies and procedures
  
  

ServiceNow ITAM Module

• Configure and maintain the ServiceNow ITAM module.
• Create and manage asset records in ServiceNow.
• Develop and maintain workflows for asset management processes.
  
  

User Management

• Manage user access and permissions within the ServiceNow ITAM module.
• Create and update user accounts and roles.
  
  

Problem And Change Management

• Work with incident and problem management teams to resolve asset-related issues.
• Participate in change management processes for asset-related changes.
  
  

Service Catalog Management

• Manage service catalog items related to asset management
• Ensure service catalog items meet defined SLAs.
  
  

Required Skills

• 3 years of experience with ServiceNow IT Asset Mgmt. Module (ITAM) is a must.
• Strong organizational and analytical skills
• Attention to detail and accuracy
• Proficiency with asset management software and tools
• Excellent communication and collaboration skills
• Knowledge of relevant compliance regulations
• 3 years of Asset Management experience is a must
• 3 years of experience working within a datacenter environment is a must
• 3 years of experience in an IT Operations role
• Physically able to stand, bend, stoop, climb, reach, and lift up to 50 lbs.
• Ability to navigate ambiguity, work independently under pressure, prioritize, and stay focused in a fast-paced environment
• Excellent attention to detail and process discipline
• Experience with IT Ticketing and Asset Management applications like ServiceNow
• Proficiency with Microsoft Office Suite
• Strong ability to analyze data with in-depth knowledge of IT asset lifecycle
  
  

Other Requirements

• Vendor must provide a work smartphone.
• Candidate must be available off-hours when needed.
  
  

Education: 4-year degree from an accredited institution in Information Technology, Computer Science, or related field. Or equivalent work experience.

Preferred Experience: Hardware/Software Asset mgmt. certifications preferred (CHAMP, CSAM, etc..)

Experience: 5-7 years

Required Skills : servicenow

Basic Qualification

Additional Skills :

Background Check : No

Drug Screen : No