Guest Room Team Member

Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle’s properties have been recognized with awards and honors in their respective brands and industries.

We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.

Essential Functions:

• Clean and sanitize guest rooms, bathrooms, corridors, and other assigned areas according to established standards and procedures, ensuring rooms are ready for occupancy and meet guest expectations.
• Make beds, change linens, and replace towels and amenities as needed to maintain cleanliness and presentation standards in guest accommodations.
• Perform general cleaning tasks, including dusting furniture, vacuuming carpets, mopping floors, and wiping down surfaces, to remove dirt, debris, and stains.
• Inspect rooms for damage, maintenance issues, or safety hazards, and report any findings to the appropriate department for resolution.
• Restock housekeeping carts with cleaning supplies, amenities, and linens, ensuring adequate inventory levels are maintained to support daily operations.
• Respond promptly and courteously to guest requests for additional towels, toiletries, or other amenities, helping as needed to enhance guest comfort and satisfaction.
• Follow safety protocols and use personal protective equipment (PPE) as required to prevent accidents, injuries, and the spread of infectious diseases or contaminants.
• Adhere to environmental sustainability practices, including proper disposal of waste, recycling efforts, and energy conservation initiatives, to minimize the hotel's environmental footprint.
• Maintain a professional appearance and demeanor while interacting with guests, colleagues, and management, always representing the hotel brand and values.
• Collaborate with other housekeeping staff, front desk associates, and maintenance personnel to ensure seamless coordination and communication across departments.
• Must adhere to the company's grooming, uniform, and dress code policies.
• Assist with varied projects as assigned.
• Other duties as assigned

This job description should not be considered all-inclusive. The employee understands that the job description is neither complete nor permanent and that it may be modified at any time. This job description does not create a contract of employment, it is simply an outline of expected duties for the position.

Qualifications:

• High school diploma or equivalent education (preferred).
• Previous experience in housekeeping or a related field preferred.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Attention to detail and a commitment to cleanliness and hygiene.
• Physical stamina and endurance to perform repetitive tasks and lift/move heavy objects.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work weekends, holidays, and overtime as needed.

Physical Requirements:

• Ability to stand and walk for extended periods while performing cleaning duties throughout the hotel premises, including guest rooms, corridors, and public areas.
• Capacity to lift and carry cleaning supplies, linens, and equipment weighing up to a certain specified limit (e.g., 20-30 pounds) to assist with inventory management, restocking, and manual tasks.
• Proficiency in reaching, stretching, bending, and stooping to access high shelves, low surfaces, and tight spaces during cleaning procedures, inventory checks, and room inspections.
• Strong hand-eye coordination and manual dexterity to operate cleaning equipment, handle small objects, and perform detailed tasks such as making beds, folding linens, and wiping down surfaces.
• Good vision, including the ability to read labels, signs, and cleaning instructions, as well as to assess cleanliness, identify stains or debris, and detect maintenance issues throughout the hotel environment throughout the hotel environment.
• Adequate hearing to communicate effectively with colleagues and supervisors, respond to guest requests or inquiries, and be aware of potential hazards or safety concerns while working.
• Sufficient physical stamina and endurance to maintain energy and focus during long shifts, handle repetitive tasks, and complete a high volume of cleaning assignments within designated timeframes.
• Ability to move quickly and efficiently between tasks, adapt to changing priorities and schedules,

Our Housekeeper is responsible for maintaining cleanliness, order, and hygiene standards in guest rooms, public areas, and back-of-house spaces within the hotel. They perform a range of cleaning duties, including dusting, vacuuming, mopping, and sanitizing surfaces, to ensure a comfortable and welcoming environment for guests. The Housekeeper also assists with restocking amenities, managing linen supplies, and responding to guest requests to uphold the hotel's reputation for cleanliness and guest satisfaction.

Employees of Pinnacle Partnership are expected to maintain a professional image and attitude consistent with the Company’s business practices. Employment with Pinnacle Partnership will be in accordance with our “At-Will” policy. This means that just as you may leave your position with the Company at any time, the Company may terminate your employment at any time.