What are the responsibilities and job description for the Guest Service Team Member position at Vintel Spartanburg 221 LLC?
Our Guest Services Team Member is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. They are responsible for greeting guests, processing reservations, handling inquiries, and addressing guest concerns promptly and professionally. The Front Desk Associate plays a key role in creating a positive first impression and maintaining high standards of hospitality and guest satisfaction.
- Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
- Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
- Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
- Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
- Assist in administrative tasks, such as filing paperwork, preparing reports, and maintaining guest records, to support efficient front office operations.
- Must adhere to the company's grooming, uniform, and dress code policies.
- Assist with varied projects as assigned.
- Other duties as assigned.
These physical requirements ensure that the Guest Service Team Member can perform the duties of the position effectively and provide exceptional service to our guests while maintaining their own health, safety, and well-being.
- Ability to stand, walk, and move around the hotel property for extended periods.
- Manual dexterity to operate office equipment, computers, and other tools.
- Ability to lift and carry objects weighing up to 25 pounds.
- Visual acuity to read documents, analyze reports, and use computer screens.
- Auditory ability to communicate with guests and colleagues in person and over the phone.
- Stamina to work long hours and handle stressful situations effectively.
We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.
Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle’s properties have been recognized with awards and honors in their respective brands and industries.