Executive Office - General Manager

Vintners Resort

General Manager - Vintners Resort

About Vintners Resort:
Vintners Resort is an intimate, 78-room luxury resort and spa located in the heart of Sonoma County Wine Country. Nestled on 92 breathtaking acres of lush vineyards, Vintners Resort is more than just a destination—it's an experience. Our world-class resort and hotel blend exceptional hospitality with the art of fine dining to create unforgettable moments for our guests. The resort is currently undergoing exciting
renovation and transformation into a premier luxury resort, making this an incredible opportunity for a leader who thrives in launching and repositioning high-end properties. If you have a passion for delivering outstanding service and crafting memorable experiences amidst the beauty of wine country, we invite you to be a part of our dedicated team.

Job Description:
The General Manager reports directly to the Vice President of Hotel Operations and is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel.

Key Responsibilities:

• Provide direct oversight and management of all hotel managers.
• Ensure all hotel disciplines (divisions) operate efficiently and effectively.
• Lead and motivate the team to achieve excellence.
• Represent the hotel at community events and as the "face" of the company.
• Collaborate with corporate leadership, guests, and community members.
• Ensure compliance with management company standards for personnel administration, service, and pricing.
• Drive guest satisfaction and financial performance.
• Delegate authority and assign responsibilities to employees while supervising work activities.
• Ensure staff receive appropriate training, including safety training and standard operating procedures.
• Allocate funds, authorize expenditures, and assist department managers in budget planning.
• Monitor cost controls across all departments.
• Address and resolve guest complaints to maintain high satisfaction levels.
• Handle and resolve employee concerns effectively.
• Audit daily and monthly reports to ensure operational accuracy.
• Manage supply and equipment orders in accordance with company procedures.
• Maintain proximity to the property to address hotel situations and emergencies promptly.
• Uphold guest and employee safety and play a critical role in emergency response efforts.
• Inspect guest rooms, public areas, and exterior grounds for cleanliness and appearance.
• Ensure daily bank deposits, including weekends and holidays.

Required Skills & Qualifications:

• Highly energetic and motivated leaders with excellent interpersonal and communication skills.
• Strong customer/client focus and the ability to foster a culture of outstanding hospitality.
• Proven experience in sales, operations, yield management, financial reporting, and delegation.
• Self-starter with the ability to work independently and collaboratively as a team.
• Strong problem-solving skills and the ability to manage multiple priorities in a high-pressure environment.
• Results-driven mindset with adaptability to change.
• Proficiency in Microsoft Office Suite, including Excel and Outlook.
• Flexibility regarding overtime and extended hours during peak business periods.

Education & Experience:

• Prior experience as a hotel General Manager is required.
• Associate degree or higher level of education preferred.
• Experience leading a hotel through renovation, rebranding, or relaunch is highly desirable.

Compensation & Benefits:

• Salary Range: $195,000 - $205,000
• Comprehensive benefits package, including:
• 401(k)
• Cell phone reimbursement
• Medical, dental, and vision insurance
• Vacation, holiday, and sick paid time off
• Generous employee discounts

If you are a dynamic hospitality leader excited by the opportunity to launch and reposition a luxury resort, we invite you to apply and join the Vintners Resort family!

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Salary : $195,000 - $205,000