What are the responsibilities and job description for the BNB Resident Manager position at VIP Hospitality Group LLC?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
We seek an outstanding Manager with strong operational skills to support our exceptional oceanfront property in Newport, Oregon. The ideal candidate has experience operating small boutique luxury properties, is a proven hands-on operator, and has strong guest and team relationship skills. You must be comfortable leading and working in all areas of operations. The ideal candidate will also have FNB experience making breakfast and pastries.
This position includes living on-site at our beautiful bed and breakfast and supporting guests from check-in to check-out.
This position includes living on-site at our beautiful bed and breakfast and supporting guests from check-in to check-out.
This hands-on, team-based position is ideal for individuals adept at multitasking and those who prefer a dynamic work environment. The general requirements are for an energetic, self-motivated person with a warm and welcoming demeanor and well-organized work habits. Reliability and flexibility are key attributes for success in this position.
Duties will include guest check-in and check-out, as well as guest services. You will answer phones, take reservations, and provide concierge services. The operations manager will also assist housekeepers with daily tasks such as cleaning rooms and laundry and keeping common areas clean and organized. Breakfast is the highlight of any BNB, so the Resident Manager sets the environment and makes mornings special for each guest.
RESPONSIBILITIES
RESPONSIBILITIES
- Prioritize delivering exceptional customer service to create a memorable guest experience. A manager must anticipate the needs of their team and be willing to go above and beyond expectations for a guest experience.
- Supervising and coordinating the activities of various teams within the hotel, including front desk, housekeeping, food and beverage (breakfast), and maintenance.
- Monitor occupancy levels, revenue, and expenses to optimize profitability.
- Hire and onboard the right candidates, collaborate with human resources and the VP of Operations to find candidates who align with our company culture, and decrease turnover.
- Develop work schedules, assign tasks, and monitor performance to maintain a high level of service.
- Monitoring food and beverage quality, presentation, and consistency.
- Handles basic accounting and data entry for vendor payments, inventory, and petty cash. Provides information for the accounting team to accurately prepare the property PNL and monitor your success in meeting financial targets. (M3 Daily Reports, Check Log, Charge Backs, Petty Cash, Credit Card Log, POS Inventory, Direct Billing, PNL Review).
- Revenue management controls and practices, including selling strategies, price recommendations, and monitoring third-party affiliate sites (OTAs).
- Manage labor costs, schedules, and expenses according to company-established guidelines, optimizing overall profitability (E.g., POR)
QUALIFICATIONS/REQUIREMENTS:
- A high school diploma or general education degree (GED) is required. A degree or credential within the hospitality environment is preferred but not required.
- 3 to 5 years experience with a hotel operations team, with either increasing responsibility or in a management capacity.
- A genuine passion for hospitality and the heart to encourage the next generation to pursue hospitality careers.
- The ability to delegate tasks, provide constructive feedback, and resolve conflict is crucial for maintaining a harmonious work environment.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions
- Must remain calm under pressure and find creative solutions, which is crucial for effectively addressing unexpected situations.
- Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum property operation.
Compensation - DOE
Get in touch and tell us how you could bring your skills to VIP Hospitality Group. Please include your salary expectation in your resume and/or cover letter.
VIP Hospitality Group is an equal opportunity employer for Minorities / Female / Disabled / Veterans
Salary : $45,000 - $50,000
