What are the responsibilities and job description for the Hotel Front Desk position at VIP Hospitality Group?
Benefits : 401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
The Majestic Hotel in Anacortes is seeking a friendly, customer-oriented individual to join our team at the Front Desk. As Guest Service Representative you will be the first point of contact at our hotel, providing exceptional hospitality, ensuring an unparalleled guest experience. If you are a people person and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities :
- Greet guests with a warm and friendly demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional manner
- Assist guests with reservations, including room bookings and changes
- Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area
- Contribute efforts to improve all hotel departments and facilities when possible
Desired Skills / Experience
As a premier PNW destination in downtown Anacortes, The Majestic Inn & Spa is among the highest rated hotels in Washington. Our beautiful lobby is the centerpiece of our historic building, while the greater property boasts two rooftop bars, a ballroom, courtyard, spa and numerous other exclusive amenities.
