What are the responsibilities and job description for the Human Resources Generalist position at VIPdesk Connect?
As a Human Resources Generalist at VIPdesk, you’ll be at the heart of our people operations, supporting a high-performing and distributed team. You’ll manage key HR processes including onboarding, compliance, team member relations, and benefits administration—all while helping us scale thoughtfully as we expand our global footprint. You’ll collaborate cross-functionally to support a culture rooted in excellence, inclusion, and innovation.
This is a remote position available in the following states: AR, AZ, FL, GA, IN, KY, MD, NV, NM, NC, OH, SC, TN, TX, UT, VA, and WI.
Key Responsibilities
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to foster, cultivate, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
This is a remote position available in the following states: AR, AZ, FL, GA, IN, KY, MD, NV, NM, NC, OH, SC, TN, TX, UT, VA, and WI.
Key Responsibilities
- Own day-to-day HR operations, including onboarding, benefits administration, HRIS management, and compliance
- Serve as a collaborative partner to all team members, supporting engagement, retention, and culture
- Administer and maintain ADP Workforce Now for a team of 300 members nationwide
- Conduct new hire onboarding and orientations, ensuring an exceptional experience aligned with our culture
- Monitor and ensure compliance with federal, state, and local employment laws across 35 states
- Provide guidance to managers on HR best practices and team member relations, including performance management and conflict resolution
- Support payroll operations in partnership with Finance and ensure accuracy of pay, benefits deductions, and timekeeping
- Act as a liaison with insurance carriers, resolving discrepancies and assisting with benefits-related inquiries; handling open enrollment
- Maintain accurate personnel records and documentation related to staffing, performance, leaves of absence, and compliance
- Administer E-Verify and employment verification processes
- Research and recommend updates to HR policies and processes in line with current employment regulations and company goals
- Partner with the C-suite at VIPdesk on initiatives that align with our people-first culture and AI-forward transformation
- Lead a team of 1-2 that includes onboarding, benefits administration, payroll, etc
- 3–5 years of progressive HR experience, preferably in a fast-paced, remote or hybrid environment
- Bachelor's degree in Human Resources, Business, or related field; PHR certification preferred
- Deep knowledge of HR fundamentals and compliance across multiple states (EEOC, FMLA, ADA, etc.)
- Experience with ADP Workforce Now
- Strong communication skills, discretion, and emotional intelligence
- Ability to prioritize and handle multiple tasks with precision and grace
- Commitment to diversity, equity, and belonging in every aspect of HR
- Deep passion for a supportive culture
- While this is a work-from-home opportunity, you must currently reside in one of these states to be considered: AR, AZ, FL, GA, IN, KY, MD, NV, NM, NC, OH, SC, TN, TX, UT, VA, or WI
- Be part of a transformational company redefining customer service through AI
- Join a women-led, B Corp-certified organization where values and impact matter
- Work alongside passionate people who believe in innovation, service excellence, and human connection
- Enjoy a supportive hybrid work environment with meaningful opportunities for growth
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to foster, cultivate, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
