What are the responsibilities and job description for the Banquet Houseperson position at Virgin Hotels Central Services LLC?
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you decide to accept it…
Break the “Banquet” cliché. Delightfully deliver positive experiences for the guests through food and beverage knowledge with attention to the event details while bringing personality and passion to all event venues. Under the orchestration of the Banquet Captain, this position thrives on taking ownership of responsibilities while being able to preserve a positive approach that contributes to the team environment.
In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your insatiable desire to see them smile and feel good, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel management and BEO requirements.
- Responsible for the proper cleaning and setting of banquet functions and meeting rooms
- Care and storage of all equipment such as tables and chairs
- Servicing meeting rooms
- Work closely with the Banquet Servers to ensure guest satisfaction
- Responsible for dusting, vacuuming and basic cleaning of banquet rooms and meeting space.
- Responsible for gathering plates, glasses, and silverware specific to BEO requirements (includes polishing and rollups)
- Provide outstanding service
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
- Lift and carry 20-40 lbs, balance plates and glassware on a regular and frequent basis
- Push items 50-100 lbs like carts, hot boxes, Queen Mary’s, etc.
- Stand for periods of 8-10 hours and climbing steps
- Flexibility and mobility to bend and squat in tight work spaces
- Multitasking is the new normal with attention to the little details
- Work with others like a rock star, while keeping the guests and teammates the focus
- Communicate clearly and follow instruction in verbal and written English both with teammates and guests
- Comply with all safety and health department procedures, as well as, all state and federal laws
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Adhere to hotel policies including but not limited to attendance, safety, behavior
- Prior hospitality experience preferred
- The ideal candidate will be organized, detail oriented & motivated
Background must-have:
- Ability to work a flexible schedule
- Current, legal and unrestricted ability to work in The United States
- High school or equivalent education required.
- Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
- 1-2 years’ experience in a full service hospitality establishment preferred
