What are the responsibilities and job description for the Event Manager position at Virgin Hotels Central Services LLC?
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you decide to accept it…
The Event Manager knows that having many talents within the same industry leaves skeptics green with envy. Part Sales, part Catering, part Service, they put the “M” in multi-tasking.
Simply put, the Event Manager will coordinate, plan and detail events in the hotel’s dedicated event spaces – with the ultimate goal of meeting (or exceeding!) revenue goals. They will join forces with the Sales team to maximize food and beverage minimums and forecasts and is a partner in crime to both the Director of Event Sales and the Director of Convention Services.
Using their experience in the industry and the community, the Event Manager will lead the charge in developing and maintaining client relationships as well as collaborating with all hotel departments. Event Managers are the communication “hub” of the hotel, and their relationships MAKE IT HAPPEN!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Through the “usual stuff” (venue tours, planning, upselling, detailing) the Event Manager is responsible for servicing meetings, events, and weddings in order to meet (or exceed!) the expected revenue goals set by the sales team… and, of course, blowing the clients’ expectations out of the water.
- As part of the Event Management team, they are the first line of communication between their clients and the hotel. They anticipate client needs and special requests, and can’t “fanny around” when they see potential opportunities, issues or complaints. Our guests’ satisfaction is our #1 priority.
- In addition to the standard BEO and resume meetings, the Event Manager also participates in daily business review and bi-weekly sales meetings.
- The Event Manager will be responsible for organizing and leading pre & post-event meetings for their assigned groups with the hotel team (and sometimes the clients too).
- Event Managers are actively involved in local networking organizations and serve as proud representatives of Virgin Hotels. Through these relationships they get all the hot details on the “goings-on” in the local market.
- The Event Manager will continue to develop their professional skills through Virgin Hotels-organized training programs.
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have definitely come to the right place…
- Great team player with the ability to create excellent working relationships
- Exceptional organizational skills in managing multiple simultaneous projects
- Comfortable collaborating with all departments, particularly sales, food & beverage and (of course) banquets
- Strong communication and customer service skills
- Solid leadership skills; able to positively motivate others
- Able to anticipate needs and over-deliver wherever possible
- Cool under pressure and specialize in problem solving
- Able to break down barriers and resolve conflicts swiftly and seamlessly
- Knowledge of food and beverage preparation, presentation, and service standards
- Desire to think way outside the box when it comes to the guest experience
- Working knowledge all safety and health department procedures, as well as all state and federal liquor laws
- Embody the Virgin cultural MUSTS: enthusiastic, original, innovative, fun, and unapologetically YOU
Background must-have:
- Current, legal and unrestricted ability to work in the United States
- 1-2 years of experience as an Event Manager is required
- Previous hospitality experience – this could be hotels, restaurants, or other venues is preferred
- Strong communication skills – in person, in writing and on the phone
- Proficient basic computer knowledge
- Experience in Delphi, Salesforce, Social Tables a plus
