What are the responsibilities and job description for the Facilities Engineer position at Virgin Hotels Central Services LLC?
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you choose to accept it…
Are you good with your hands? Are you able to fix things, build things as needed, and have the skills of a plumber, repairman, and carpenter? If so, then this job is calling your name! Come join the elite team of men and women who work in the Engineering department at Virgin Hotels! They ensure that everything in the hotel from the guest rooms (a.k.a. chambers), meeting rooms, restaurants, offices, is in good working order for our guests, clients, vendors and teammates.
In addition and under the general supervision of the Director of Engineering, you will assist in the maintenance, repair, refurbishment, renovation, remodeling and general upkeep in order to keep the facility functional and attractive to prospective customers.
We expect you to communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Completes assigned work orders for general repair within assigned time frame in order to achieve the utmost
operational efficiency of the hotel, its safety and its equipment - Performs systematic checks and inspections to aid in the upkeep of the hotel and assists in the established proactive maintenance program in order to prevent malfunctions, breakdowns and general depreciation
- Immediately and courteously responds to guests needs in order to repair and/or resolve room maintenance requests and problems as they arise
- Maintains tools, work spaces and equipment in safe, secure and good condition in order to reduce accidents and to prolong their use
- Repairs and/or changes room locks for the security of hotel and guests
- Adjusts and repairs electronic problems on hotel equipment, including televisions, alarm clocks, HVAC units, etc.
- Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and teammates
- Computer system knowledge to complete orders that are in a tracking system like ALICE or HOTSOS
- Maintains a friendly, cheerful and courteous manner at all times
- All other duties as assigned, requested or deemed necessary by management
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
- Basic working knowledge in the following areas:
general plumbing refrigeration air conditioning electrical systems boilers bathroom fixtures and tiling painting, prep to finish basic carpentry, grounds keeping, etc. - Vision to read written communication, LED read-outs, meters, and computer screens
- Finger, hand and upper body dexterity to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools
- Ability to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.
- Ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person
- Upper body strength to lift 75lbs. throughout an 8 hour shift and leg strength and ability to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs
Background must-have:
- Current, legal and unrestricted ability to work in the United States
- Associate or Technical degree/Trade certification preferred
- Previous experience working in a hotel engineering or maintenance role
- Ability to compute accurate mathematical calculations.
- Ability to clearly communicate in English with guests, management/co-workers, in person, on the telephone and through email.
