Leisure Sales Coordinator

YOUR MISSION (The Job Description) The Leisure Sales Coordinator will be responsible for Regularly monitoring third party booking sites to check and/or update content Effectively and professionally communicating with third-party account managers, travel agents/agencies, business travel accounts, VHLV teammates, and guests Auditing reservations, including new bookings, modification, and/or cancellations to ensure system integrations are working properly Contributing to the efforts of collecting payments in a timely manner Requirements: THE NITTY-GRITTY (The Essential Job Duties) This role will work closely with Director of Leisure Sales to: Verify and collect funds for guest pay only reservations (i.e., Expedia and Booking.com) in a timely manner Verify and collect funds for non-refundable reservations in a timely manner Review rate parity discrepancies with Revenue Management, Distribution, Hilton, and 3rd Parties Assist with auditing and inputting any reservations that fail to integrate with the hotel's PMS Log in and monitor various extranets and any other required systems Respond to guest communications in a timely manner via phone, email, extranet messages, etc. Assist with communicating and auditing property updates and promotional opportunities to third-party partners Review upcoming arrivals and special requests, especially for business travelers, and help coordinate amenities, when applicable Review no-show reports daily and assist with communicating to third party partners, when applicable Monitor VHLV-Leisure Sales email inbox regularly Organize and maintain filing systems (physical and electronic) Assist with any other specialized tasks as assigned by Director of Leisure Sales and/or Revenue Management and Distribution Teammates Track and log any errors identified during the booking process(es) and review with Director of Leisure Sales Cooperate and coordinate with all related departments to deliver the best service possible, when applicable Complete administrative tasks when assigned, including but not limited to assisting Director of Leisure Sales with reports, travel schedule and arrangements, meeting requests, etc. Follow Virgin Hotels Las Vegas standards and procedures Other duties as assigned WHAT IT TAKES (The Qualities We Look For) Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments Ability to break down barriers and resolve potential conflicts swiftly and effortlessly Strong communication and presentation skills to all levels of management Creativity and innovation are essential! Ability to think outside the box and approach all issues with a completely fresh approach Ability to anticipate needs and over deliver wherever possible Candidates must think on their feet and use their initiative to solve problems and deliver solutions Excellent customer relations, communication, presentation, and organization skills of utmost importance Able to change direction and work on multiple project aspects at once Enthusiastic, passionate, able to influence and inspire others Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original and Personable, and striving to deliver high quality and brilliant customer service MUST HAVE'S Current, legal, and unrestricted ability to work in the United States The skills and abilities necessary for this position are typically acquired through the completion of a high school degree, or equivalent Two (2) years Leisure Sales Coordinator experience or related field, or equivalent experience. Ability to speak English is required Proficient computer experience, including knowledge of Microsoft Office products Ability to withstand a sedentary environment Review, comprehend, and respond to all necessary documentation with a strong attention to detail Always communicate effectively with all levels of Teammates as well as all external contacts WOULD BE NICE TO HAVE'S Minimum one year experience in administration, or a similar role. Familiarity with AS/400 (Agilysys LMS) system and third-party extranets Minimum typing speed of 45 WPM preferred VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME Enjoy working with a team and alone as the situation dictates. Adaptive, Flexible! Embody "great attitude." Unwavering integrity and endless work ethic. Appreciate constructive feedback, as well as graciously providing the same. Tenacious and self-motivated This is not an exhaustive list of duties, responsibilities, and conditions. *Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*