Enforcement and Safety Officer

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Summary 

VCU has an exciting opportunity for an Enforcement and Safety Officer in VCU's Campus Enterprises for their Parking and Transportation Services unit.

The Enforcement and Safety Officer enforces and monitors all VCU Parking and Transportation decks, lots, and other facilities and locations; provides assistance to subscribers, visitors, and our surrounding community partners; ensures compliance with University, state, and federal policies and that all Operations' services are delivered efficiently, reliably, and with service excellence to the VCU and VCU Health System communities.

Responsibilities include but are not limited to:

• Patrols all assigned facilities and properties daily to help ensure the safety of all patrons
  
  
• Acts as point of contact with the VCU police, MCVH Security, and other public safety agencies to implement the University's comprehensive safety plan when supervisor is not available
  
  
• Daily inspections of all assigned facilities and properties to ensure the cleanliness of those properties and reports any issues found
  
  
• Provides uniform interpretation and enforcement of parking regulations as trained
  
  
• Collects and reports vacancy counts for selected parking facilities daily to Enforcement Safety Supervisor
  
  
• Works with deck staff to ensure proper control and handling of special events, approved requests, or special assignments as assigned by supervisor
  
  
• Systematically monitors decks to ensure subscribers are afforded parking at their assigned location

Minimum Hiring Standards

• High School diploma or GED or equivalent required
  
• Valid Driver's License with a good driving record of 0 or points
  
• Satisfactory completion of criminal history background check required
  
• Ability to successfully complete all training
  
• Possess excellent customer service skills
  
• Must be available to work a flexible schedule that may include weekends, holidays, and shift work
  
• Ability to interact with coworkers to accomplish the goals of the department and possess the ability to handle multiple incidents simultaneously, set priorities, and professionally and calmly handle stressful situations on a daily basis
  
• Basic computer and time management skills required
  
• Must be able to lift 50 lbs
• Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU

Preferred Hiring Standards

• Previous customer service experience preferred
  
• Demonstrate good written and verbal communication skills
  
• Knowledge to perform basic maintenance and operation of pertinent equipment

Required Licensure/Certifications

• Valid Driver's License with a good driving record of 0 or points

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting (<20 lbs): Essential
Moderate Lifting (20-50 lbs): Essential
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Essential
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme heat/cold: Essential
Extreme Noise: Essential
Vibrations: Essential
Fumes: Essential
Mists/gases: Essential

Emotional Demands

Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Salary Range: $37,200

Work days/hours: Monday - Friday, 5:00am - 1:30pm

ORP Eligible: No

VCU Slotting: Parking Ambassador FM 1 (29221)