Case Manager Supervisor, SOM, Department of Pediatrics

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All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Job Code 20321N Recruitment Pool All Applicants Posting Number req6802 Unit School Of Medicine MBU Department Ryan White Program, SOM, Department of Pediatrics Department Website Link Location VCU Address 1200 East Broad Street, Richmond, VA 23219 USA Duties & Responsibilities

Position Summary

Under the guidance of the Program Manager, this position will serve as a supervisor over a team of medical and non-medical case management staff. Duties include technical support, monitoring accuracy in the application of program regulations, and identifying areas for process improvement to support the team. In addition, this position will hold their own caseload varying between non-medical case management and medical case management to adjust to the team’s needs.

Core Responsibilities

Responsibility 1: Performance Management

• Expectations are clearly communicated to staff and relate to the goals and objectives of the program with feedback solicited and constructive communication offered.
• Staff are provided with the necessary KSA’s to do their job and continuing education is offered, expected, and supported.
• Performance issues are addressed and documented promptly and requirements are met.
• Complete and oversee annual performance evaluations and compliance training for staff by established deadlines with proper documentation.
• Meet with staff on a consistent basis to monitor progress and outcomes and adjust work plans as needed in order to meet goals.
  
  

Responsibility 2: Case Management

• Complete initial assessment and identification of various service needs, referral to RW support services, and determination of referral to MCM when conducting NMCM case management.
• Provide direct social work/case management services to People living with HIV/AIDS (PLWHA) and their families in accordance with their medical diagnosis and psychosocial, social and financial needs. Scope of services includes screening, assessment, crisis intervention, counseling, advocacy, information/referral, and care planning and coordination.
• Develop a comprehensive, individualized service plan when necessary.
• Respond to multiple referrals from community organizations, health department personnel, and community health providers to offer information regarding services
• Proficient in accurate documentation in clients Electronic Medical Record and Careware
• Provide assistance with the referral process by follow up of referral appointments
• Expectations are clearly communicated to staff and relate to the goals and objectives of the program with feedback solicited and constructive communication offered.
• Staff are provided with the necessary KSA’s to do their job and continuing education is offered, expected, and supported.
• Performance issues are addressed and documented promptly and requirements are met.
• Complete and oversee annual performance evaluations and compliance training for staff by established deadlines with proper documentation.
• Meet with staff on a consistent basis to monitor progress and outcomes and adjust work plans as needed in order to meet goals.
  
  

Position is exempt and is an in-person position.

Qualifications

Minimum Hiring Standards:

• Bachelor’s degree in relevant discipline or equivalent work experience required
• Proven experience as supervisor or relevant role
• 5 years of Case Management experience
• 3 years of Supervision experience or equivalent people and program management experience
• Detailed knowledge of Ryan White Case Management standards
• Ability to work independently or as part of a team
• Must be able to perform daily activities with minimal supervision
• Must have excellent written and verbal communication skills; empathy, compassion, and confidence
• Must have ability to work and communicate effectively with individuals from culturally and socioeconomically diverse backgrounds
  
  

Preferred Hiring Standards

• Master’s degree in relevant discipline
  
  

Additionally, Incumbent Will Possess The Following

• Excellent interpersonal and customer service skills
• Excellent oral presentation and writing skills
• Attention to detail
• Ability to multi-task
• Strong knowledge of program coordination and management
• Ability to meet specific deadlines and coordinate multiple tasks
• Commitment to supporting diversity and inclusion
  
  

UNIVERSITY JOB CODE: Supervisor HS1 (20321N)

ORP Eligible: No

This is a restricted position with no set end date; continued employment is dependent upon project need, availability of funding, and performance.

This position is open until filled.

Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. All full-time university staff are eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life-insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off, 12 paid holidays, and more. Explore our benefits further here: https://hr.vcu.edu/current-employees/benefits/university-and-academic-professional-benefits/

Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.

The School of Medicine continuously strives for our workplace and learning environment to reflect the demographic and social milieu of the communities we serve. All qualified applicants are encouraged to apply.

FLSA University Employee Job FTE 1.0 Exemption Status Exempt Restricted Position Yes E-Class UF - University Employee FT Job Category University Employee ORP Eligible No Salary Range $62,000 - $70,000 Compensation Type Salaried Target Hire Date 2/17/2025 Contact Information for Candidates

Shelvey Smith

Shelvey.Smith@vcuhealth.org

804-628-2632

Documents Needed to Apply Resume