CRM Senior Contract Analyst

CRM Senior Contract Analyst

Job no : 5047453

Work type : Full-Time (Salaried)

Location : Richmond (City), Virginia

Categories : Information Technology

Title : CRM Senior Contract Analyst

State Role Title : Procurement Officer III

Hiring Range : $110,000 - $130,000

Pay Band : 6

Agency : VA Information Tech Agency

Location : VA Information Technologies

Agency Website : www.vita.virginia.gov

Recruitment Type : General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an CRM Senior Contract Analyst . We will be hiring to two (2) candidates for this position.

This position supports SCM's Contract Risk Management Team. This team is responsible for mitigating risk on IT procurements that are classified as high-risk, major projects, and Cloud / SaaS procurements. The selected candidate(s) will be responsible for the following tasks :

• Review IT solicitations and contracts of varying degrees of complexity and risk that are Cloud-based or Software as a Service (SaaS).
• Serve as a backup reviewer for solicitations and contracts that are categorized as a major project and / or high-risk.
• Review and analyze IT solicitations and contracts for compliance with applicable laws, policies and guidelines such as the Virginia Public Procurement Act (VPPA) and VITA's Security policies, standards, and guidelines.
• Revise solicitations and contracts, in collaboration with customer agencies, to ensure conformity with the Commonwealth's and VITA's applicable laws and policies and the customer's needs.
• Negotiate Cloud terms and conditions with suppliers in collaboration with the customer agency and VITA Security.
• Address complex contract problems and providing resolution for contract negotiations.
• Assist with the development and / or revision of Cloud terms and conditions as needed.
• Propose alternate language for problematic clauses in standard vendor service terms and service level agreements.
• Influence public bodies to make informed decisions by providing insights into contract terms and conditions, identifying potential risks associated with accepting alternate contract language, and mitigating identified risks using alternate language and appropriate contractual provisions.
• Work with autonomy to include spotting legal issues and knowing when to consult the Office of the Attorney General (OAG) for legal advice and / or executive leadership for guidance.
• Assist with the development and / or revision of Cloud process documentation, resources, and guidance.
• Log and track each public body's Cloud Terms request from submission of the request form by the agency to final approval.
• Submit weekly Cloud metrics to leadership.
• Identify new developments in IT Contracting and / or Cloud-based procurements and partner with teammates and internal stakeholders to adjust processes and / or contractual terms to reflect the current market.
• Participate in the development and delivery of IT Procurement training including training on the procurement process for Cloud (COV Ramp).

At VITA, we are driven by our mission to deliver sustainable and effective results through innovative, efficient, and secure services. Our vision is to be Virginia's most customer-focused technology partner, dedicated to empowering the Commonwealth by connecting, protecting, and innovating.

Be a part of our transformative journey. Apply now and contribute to shaping the future of technology in Virginia!

Minimum Qualifications

Superior written and oral communication skills and the ability to communicate clearly and professionally with public bodies, VITA stakeholders, suppliers, and the Office of the Attorney General (OAG).

Knowledge of various contract types and procurement methods.

Proven ability to negotiate complex agreements while identifying, analyzing, and resolving problems that arise.

Exceptional organizational, project management, and time management skills.

Ability to adapt to changing high-volume environments while maintaining a focus on the needs of the public bodies.

Strong ability to make balanced decisions under tight time sensitive deadlines.

Ability to partner and collaborate effectively with colleagues (e.g., public bodies, leadership, stakeholders).

Ability to plan, monitor, gather, and coordinate information, and prioritize between multiple requirements, objectives, projects, and tasks.

Deep knowledge and understanding of procurement and the contracting process.

Ability to recognize and weigh risks in contact terms and conditions.

Expertise in interpreting and applying applicable policies and documenting contractual arrangements.

Dedicated to the highest standards of honesty, quality, and integrity.

Organized in managing documents and information with a logical, analytical approach to attain conclusions and recommendations.

Ability to apply critical thinking skills to resolve complex problems.

Additional Considerations

Experience in state or local government procurement.

Experience in Information Technology procurements and contracting.

Working knowledge of the Virginia Public Procurement Act (VPPA) and VITA policies, guidelines, and standards.

Experience in risk assessment, management and mitigation is preferred.

Experience with new program development or program management.

Special Instructions

You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible for one (1) day of telework.

Applicants must consent to a fingerprint background check.

State applications and / or resumes will only be accepted as submitted online by 11 : 55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to "Your Application" in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and / or resume.

Reasonable accommodations are available to persons with disabilities during the application and / or interview processes per the Americans with Disabilities Act.

VITA is a "Virginia Values Veterans" (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name : VITA Human Resources

Email : VITAhr@vita.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised : 25 Feb 2025 Eastern Standard Time

Applications close : 11 Mar 2025 Eastern Daylight Time

Salary : $110,000 - $130,000