What are the responsibilities and job description for the CSR - Customer Service Receptionist (00026) position at Virginia Department of Human Resource Management?
CSR - Customer Service Receptionist (00026)
Job no : 5044849
Work type : Wage (Hourly)
Location : Martinsville, Virginia
Categories : Administrative Services
Title : CSR - Customer Service Receptionist (00026)
State Role Title : Admin and Office Spec II
Hiring Range : $14.24 hourly
Pay Band : 2
Agency : New College Institute
Location : New College Institute
Agency Website : https : / / newcollegeinstitute.org
Recruitment Type : General Public - G
Job Duties
Interested in joining a collaborative team for a premier center of learning that provides access to academic degrees, credentials and professional learning experiences in high quality learning environments? Look no further because New College Institute is hiring! Experience is preferred, but willing to train the right candidate.
New College Institute (NCI) is seeking an out-going individual with impressive communication and customer service skills to serve as a part-time customer service receptionist. This is a non-benefited hourly wage position with a maximum of 29 hours per week that works days, evenings and weekends as needed. This position serves as the first point of contact and works with students, faculty, staff, and visitors of NCI. The customer service receptionist performs customer service duties, provides administrative support, and provides security support. This position is also responsible for serving as a proctor for the testing center in our King Hall building. This job duty requires the ability to successfully complete an assessment annually for certification.
Specific Responsibilities :
- Customer Service
o Serves as the first point of contact to greet all guests, students, faculty and staff.
o Works with students, faculty, staff and visitors of New College Institute.
o Answers incoming phone calls, fields student inquiries, assists with student technology, opens building, handles customer complaints, etc.
o Assists NCI staff with projects.
o Prints and reviews daily NCI schedule of events and prepares for events / rentals as needed.
o Assists with Testing Center and successfully completes testing center assessments annually.
o Operates classroom and lecture hall technology and assists renters as needed.
o Assists with NCI events and lecture hall events.
o Requires all guests to sign-in when entering the building.
o Monitors security cameras.
Minimum Qualifications
Additional Considerations
Special Instructions
You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
State applications will only be accepted as submitted online by 11 : 55pm on the closing date through the Recruitment Management System (RMS). Applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the State applications and or in resumes. The decision to interview an applicant is based on the information provided in the application, resume, or other relevant documents provided; therefore, it is essential for applicants to supply detailed information. Submitting an incomplete state application / resume, or a state application / resume lacking in detail, may impact your interview eligibility. This website will provide a confirmation of receipt when the application is submitted successfully. Please refer to "Your Application" in your RMS Account to check the status of your application for this position.
You may apply for this position at Home (virginia.gov) Reasonable accommodations are available to individuals with disabilities during the application and / or interview processes per the Americans with Disabilities Act. Please contact (804) 225-2131 for assistance. VETERANS, PEOPLE WITH DISABILITIES, AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.
Equal Opportunity Employer
Contact Information
Name : Taris Harmon
Phone : 804-292-6482
Email : taris.harmon@dhrm.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised : 13 Feb 2025 Eastern Standard Time
Applications close : 20 Feb 2025 Eastern Standard Time
Salary : $14
