What are the responsibilities and job description for the Field Supervisor, Division of Child Support Enforcement, Suffolk District Office position at Virginia Department of Human Resource Management?
Field Supervisor, Division of Child Support Enforcement, Suffolk District Office W2411
Job no : 5042966
Work type : Full-Time (Salaried)
Location : Suffolk, Virginia
Categories : Administrative Services, Health and Human Services
Title : Field Supervisor, Division of Child Support Enforcement, Suffolk District Office W2411
State Role Title : Program Admin Specialist II
Hiring Range : $63,000 - $73,000 commensurate with experience
Pay Band : 5
Agency : Department of Social Services
Location : DCSE SUFFOLK
Agency Website : www.dss.virginia.gov
Recruitment Type : Agency Employee Only - A
Job Duties
At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.
About the Position
The Field Supervisor for the Division of Child Support Enforcement Suffolk District Office serves as Team Leader within the District Office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. The Field Supervisor draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver assigned child support functions-Establishment / Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and / or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels and will provide direct support to the Division of Child Support Enforcement.
Minimum Qualifications
Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.
Must Have Demonstrated :
- Ability to interpret and apply regulations, laws, policies and procedures related to the child support enforcement program.
- Ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance.
- Skill in conflict resolution and the ability to work with a diverse audience.
- Ability to manage multiple priorities and communicate effectively both orally and in writing.
- Skill in the use of personal computers, spreadsheets, word processing and automated information systems.
- Ability to exercise sound independent judgment in receiving and responding to customer inquiries.
- Experience researching and resolving customer issues in a timely and appropriate manner.
- Experience maximizing team performance through training and technical guidance.
Additional Considerations
Special Instructions
You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11 : 55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current / previous supervisory employment reference checks.
VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and / or interview process.
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.
Contact Information
Name : VDSS - Division of Human Resources
Phone : dssrecruitment@dss.virginia.gov
Email : dssrecruitment@dss.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised : 04 Feb 2025 Eastern Standard Time
Applications close : 14 Feb 2025 Eastern Standard Time
Salary : $63,000 - $73,000
