What are the responsibilities and job description for the Medical Office Coordinator position at Virginia League for Planned Parenthood?
The Virginia League for Planned Parenthood is seeking a Medical Office Coordinator for our Chesapeake Clinic! This new location in our affiliate located in the Churchland area of Chesapeake will be opening July 1st, 2025.
The position supports all aspects of reception, front desk and medical office functions of a busy health center. As the initial in-person contact with clients and guests, our Medical Office Coordinators are responsible for making a positive first impression by providing a warm welcome and efficient first encounter. Medical office experience as well as bilingual English/Spanish candidates are preferred, but not required. Candidates must have a high school diploma or equivalent.
Training for this position will begin prior to the clinic opening date and take place at our other Hampton Roads clinics in Hampton and/or VA Beach.
DUTIES AND RESPONSIBILITIES (may include some or all of the following):
- Perform opening and closing procedures for medical office area; maintain general organization and professional appearance of waiting room and reception/office areas.
- Ensure adequate inventory of office supplies and visit forms for smooth day-to-day operations.
- Perform pre-visit schedule audit to include demographic and insurance accuracy in our Electronic Medical Records system (EPIC), insurance eligibility status and pre-populate patient copays for ease of payment.
- Greet patients and visitors in a welcoming and efficient manner.
- Manage flow of clients and visitors in the reception area; assist vendors with deliveries.
- Register patients and assess client fees, to include insurance verification, payment collection/processing and completing required screening/forms for financial assistance programs.
- Provide accurate and unbiased information about VLPP schedule and services and schedule appointments as necessary.
- Process sales of birth control orders and other supplies according to applicable pharmaceutical policies.
- Maintain strict cash control and records of all client payments.
- Complete shift-end and day-end procedures to include batch reconciliation and cash drop.
- Provide information to and make appointments for patients.
- Manage all clinic paperwork, to include triaging messages, faxes, mail and refill requests and requests for records; process related requests as necessary.
- Participate in patient follow-up systems as directed, including alerting patients and clinic staff when advised care is pending.
- Participate in clinic efforts to achieve customer service, productivity and revenue goals; demonstrate commitment to center’s operating values of patient-centered care, team approach to work and consistent regulatory compliance/inspection readiness.
- If bilingual, provide interpretation/translation as needed to clients and other staff
This is considered an entry level position. All entry level positions at VLPP have a starting hourly rate of $19.96/hr. Bilingual candidates will be offered an hourly rate of $20.96/hr with the successful completion of a 3rd party language proficiency test.
Benefits include:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401k matching
- Employer sponsored life insurance
- 9 paid holidays per year
- Paid Time Off
- Employer Assistance Program
Schedule: Hours may vary - Monday through Saturday between 8:30am and 7pm (rotating Saturdays and some evening hours are required). This is a full-time position, approximately 40/hrs a week.
Important Dates:
HR Onboarding - May 16th
Regular Schedule begins - May 19th
Salary : $20 - $21
