Service Advisor - Charlottesville, VA

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

· Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work

· Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met

· Works with Service Manager and Corporate Service Manager to identify and execute continuous process improvements

· Communicates, enforces and monitors effective service department processes to ensure internal and external customer satisfaction

· Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge

· Reviews work orders for completeness and accuracy prior to customer billing

· Ensures all service warranty and product improvement programs are completed, submitted to centralized warranty administrator within the required timeframe to receive maximum credit

· Ensures all departmental tools, equipment, and vehicles are in good working order

· Actively coaches, develops and helps employees grow their capabilities

· Participates in the employee review processes

· Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

· Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to team work and exemplary customer service

· Ensure that company’s reputation and image in the community is consistent with company Core Values

Requirements:

· 3 years of experience in Service Department operations

· Ability to use standard desktop load applications such as Microsoft Office and internet based functions

· Ability to write and speak effectively to individuals and groups

· Ability to effectively lead a team and hold people accountable

· Familiar with John Deere and competitive products

· Basic understanding of financial principles relative to Service Department operations

· Ability to analyze and interpret internal reports

· Ability to work weekends as needed

· Excellent customer service skills

· High School Diploma or equivalent experience

Starting pay is $18.00 per hour or higher, depending on experience.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18