Student Support Specialist (*Restricted)

Working Title Student Support Specialist (*Restricted) Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 280R0685 Agency Northern VA Community College Division NV280-VP Workforce Development Work Location Manassas - 683 Hiring Range $50,000 - $60,000 Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday-Friday 8:30 a.m. to 5:00 p.m. and occasionally work evenings and weekends.

Eligible for one day telework following successful completion of probationary period and approval of supervisor.

General Description

Sensitive Position No Job Description

The Student Support Specialist provides customer service functions ,enrollment and program support for NOVA Workforce.This position will be responsible to serve the students and NOVA Community at large in a timely manner.

Duties And Tasks

• Provide quality customer service
• Identify and assess customer’s needs to achieve satisfaction
• Handle customer complaints and provide appropriate resolutions and alternatives
• Perform registration tasks and/or provide guidance to students
• Enter and maintain accurate data into the student information system
• Issue enrollment confirmation emails and letters
• Troubleshoot and resolve enrollment problems
• Ensure that instructors have all instructional materials needed
• Organize and maintain files and records
• Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met
• Provide general office support tasks
• Assist with the marketing of classes
• Perform other related duties as required
• This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
  
  

KSAs

KSA's/Required Qualifications

• The ability to adapt and respond to different audiences
• Excellent written and oral communication skills
• Strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Ability to develop and prepare reports
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers
• Attention to detail and ability to take initiative
• Must be willing to work at multiple Workforce locations due to the needs of the division
  
  

Required Qualifications

• Experience in Microsoft Office Suite.
• Experience in an office seeting with office procedures, managing files, schedules and paperwork.
• Customer service and forward-facing experience.
• Administrative office experience
  
  

Additional Considerations

• Experience in a higher education setting.
• Experince working with enrollment.
• Experience working with under-served and underrepresented populations
• Bilingual abilities are a plus.
  
  

Operation of a State Vehicle No Supervises Employees No Required Travel

Maybe required to travel between NOVA Campuses.

Posting Number CLS_3628P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 02/26/2025 Job Close Date 03/11/2025 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.

Employees must reside in Virginia, Maryland or District of Columbia

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/82714