Interlibrary Loan Assistant

Job Description

Under the direction of the ILL Lending Supervisor the Interlibrary Loan Assistant supports the daily processing within the ILL Unit. This may include searching bibliographic citations to fill Virginia Tech patrons’ and other libraries’ requested materials either print or electronic. Retrieving requested materials from library stacks and updating status. Preparing shipments for print/media materials as needed. Serving as secondary customer service representative for the unit both via email and phone as needed.

Required Qualifications

• Experience working with the public and customer service
• Experience explaining and applying policies and procedures
• Work experience in an academic or public library that required electronic searching of materials
• Demonstrated knowledge of how print and electronic library resources are arranged
• Good communication and interpersonal skills to communicate correspondences to a diverse community
• Demonstrated good problem solving and investigative skills
• Experience using Microsoft Outlook and Microsoft Office applications, such as Word and Excel, in addition to Google Drive
• Work experience with accuracy and attention to detail with minimal supervision

Preferred Qualifications

• Interlibrary Loan experience in an academic library preferred
• Demonstrated knowledge of library practices/procedures and operations, including knowledge of Library of Congress classification
• Working knowledge of CONTU Guidelines, to fair use, and copyright law (title 17 U.S. code)
• Experience working with the Alma Library Service Platform, OCLC WorldCat, ILLiad, and RapidILL
• Working knowledge and experience with academic library e-journal/e-book database resource tools
• Knowledge of UPS and/or USPS shipping procedures
• Experience working with scanner equipment/software

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Part-time wage

Salary Information

$15.79-$16.22/hour dependent on qualifications and experience

Hours per week

average of 30 hrs

Review Date

5/9/25

Additional Information

Must be able to work school breaks and holidays.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.